Floral Clerk

Hy-Vee, Inc.•Sioux Falls, SD

1d•Onsite

About The Position

At Hy-Vee, our people are our strength. We promise “a helpful smile in every aisle,” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. This role provides prompt, efficient, and friendly customer service, creates floral arrangements, and fulfills merchandising needs. The Floral Clerk assists customers with placing orders, completes necessary paperwork, and handles deliveries.

Requirements

Must be 18+ years old.
Ability to solve practical problems with a variety of variables and limited standardization.
Ability to interpret instructions.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to file, post, and mail materials.
Ability to copy data from one record to another.
Ability to interview to obtain basic information.
Ability to guide people and provide basic direction.
Less than High School education or six months or less of similar or related work experience.
Ability to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
Must be able to perform climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Maintains confidentiality on orders placed (including who sent, who received, order, and cost).

Responsibilities

Provides prompt, efficient, and friendly customer service by exhibiting caring, concern, and patience in all customer interactions.
Assists customers by escorting them to products, securing products out of reach, loading/unloading heavy items, and noting customer suggestions.
Answers the telephone promptly and provides friendly, helpful service.
Assists customers with placing floral orders in person or over the phone and completes the associated paperwork.
Works collaboratively with co-workers to ensure customer satisfaction and a pleasant work environment.
Prepares, finishes, and replenishes floral products, including arrangements, corsages, boutonnieres, roses, carnations, balloons, and bows.
Waters plants.
Prepares daily delivery lists.
Processes FTD, Teleflora, and other orders via computer.
Reviews the freshness and appearance of floral products.
Anticipates daily product needs for the department.
Unloads trucks, stores product appropriately, and replenishes merchandise.
Checks in product, puts product away, and may process invoices.
Maintains a clean and neat work area, including coolers, counters, floors, and sinks.
Operates department registers, receives payments, and makes change.
Removes trash in a timely manner.
Maintains strict adherence to department and company guidelines for personal hygiene and dress.
Adheres to company policies and individual store guidelines.
Reports to work as scheduled and on time.
Orders product and supplies as necessary.
Prices products for customers as necessary.
Delivers orders as needed.
Assists in other areas of the store as needed.
Performs other job-related duties and special projects as required.