Flooring Project Manager

Pro-Claim Group • Nanaimo, BC

2d • CA$65,000 - CA$130,000 • Onsite

About The Position

At Beyond Flooring, we do more than install floors — we help restore lives, planet, and communities, through spaces that are thoughtfully designed and expertly crafted. With deep roots in the restoration industry, we aim to create lasting impact by delivering exceptional quality, sustainable solutions, and honest craftsmanship that consistently goes beyond expectations. Based in Richmond, BC, we proudly serve the Greater Vancouver Area and Vancouver Island as a trusted flooring retailer and renovation partner. From single-room upgrades to full-scale transformations, every project is guided by our core values: Helping Others in Need, Excellence, Our People, Innovation, Planet, and Community. This position will be based out of our Nanaimo, BC office. At Beyond Flooring, you’ll be part of something bigger: helping us revolutionize the restoration experience while making a real difference. The Flooring Project Manager is responsible for developing and strengthening relationships to promote Beyond Flooring. They are also responsible to ensure a steady flow of work claims, provide estimates on jobs, and manage the jobs from start to finish.

Requirements

• Proven experience in account management is required
• Excellent communication, interpersonal, and negotiation skills
• Valid British Columbia driver’s license with a clean driving record
• Clear criminal background relevant to the scope of work
• Demonstrated excellence in delivering outstanding customer service
• Proficient in computer applications, including Microsoft Office and mobile technology
• Strong business development acumen and sound financial management skills
• Highly organized with the ability to manage multiple priorities effectively

Nice To Haves

• Prior experience in inside flooring sales is considered a strong asset
• 4–5 years of experience in flooring sales is preferred
• Familiarity with ICC (Insurance Claims Collaborative) procedures and standards is an asset
• Basic understanding of restoration processes is beneficial

Responsibilities

• Attending new flooring claims and explain the restoration process to the client
• Completing on-site measurements and estimates for mitigation or new flooring
• Delivering exceptional customer service to insurance stakeholders, homeowners and property managers
• Being proactive in resolving customer service issues
• Liaising with appropriate departments and sub-trades to ensure that work is completed on time, on budget and meets Beyond Flooring quality standards
• Liaising with appropriate departments, sub-trades, homeowners and adjusters on the status of work
• Inspecting progress and work quality throughout the project lifespan
• Working with assigned Project Manager to ensure all administrative aspects of the jobs are performed in a timely and accurate manner
• Building and maintaining relationships by meeting adjusters on jobs, providing timely and accurate estimates and billings
• Preparing accurate job costing and estimating, ensuring target margins are met
• Helping with walk-in customers for retail needs

Benefits

• FREE Extended Health and Dental Benefits!
• Group Retirement Savings Plan (And RRSP Matching!)
• Tuition Reimbursement
• 24/7 On-site Gym
• $500.00 per year for each paramedical service we offer (i.e., massage therapy, physiotherapy, chiropractor)
• $750.00 per year for Mental Health-related services, such as clinical psychologists, registered clinical counsellors, etc.
• An additional $500.00 per year for single plans and $1000.00 per year for family plans via our Health Care Spending Account to put towards your extended health and dental benefits.
• Long-Term Disability and Life Insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed