The North Face: Floor Supervisor - Niagara

VF Corporation • Niagara-on-the-Lake, ON

11d • Onsite

About The Position

As a Supervisor at The North Face, a VF Company, you will lead, develop, and motivate a team of brand associates to deliver a best-in-class customer experience aligned with the brand's purpose and values. You will collaborate with the Store Manager and Assistant Store Manager to optimize profitability by ensuring excellence in customer engagement, merchandising, operations, and community connection, all in compliance with company standards. The role also involves active participation in cross-functional development through quarterly DOR rotations and a Module-Based Leadership Training Program. The North Face, founded in 1966, is a premier exploration company committed to enabling exploration, protecting wild places, and creating technically advanced products. The company fosters a community of explorers who are curious about new ideas, places, and people, providing gear for athletes and modern-day explorers while offering opportunities for personal and professional growth.

Requirements

• 1+ years of store management experience in a fast-paced, highly engaging retail environment
• Proven ability to meet and exceed sales results
• Ability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays
• Excellent communication skills, both verbal and written
• Ability to prioritize tasks in a fast-paced store environment
• Proven ability to meet business goals by driving results through store team
• Willingness and desire to learn and to share knowledge of products, local community, experiences and activities relevant to the store’s customer base
• Ability and desire to provide a highly engaging customer experience through individual service, conversation and relationship building
• Excellent decision-making ability in a fast-paced environment
• Detail orientated
• Proficient computer skills including word processing, spreadsheets, and software programs

Nice To Haves

• Experience in a specialty retail environment, outdoor apparel industry or experience with outdoor equipment sales preferred
• High School Diploma or GED

Responsibilities

• Coach and develop staff to exceed individual and store productivity goals
• Engage customers in conversation around The North Face products, activities and local community events
• Supervise floor coverage and activities, including opening and closing store as scheduled
• In partnership with the Store Manager, provide training and ongoing development of store staff in customer engagement and all company programs, policies and procedures
• Support the Store Manager in achieving all financial and operational objectives including expense control, Loss Prevention, store audits, and weekly reporting
• Partner with the Store Manager on the implementation of visual merchandising directives and maintain standards consistent with company brand strategies; ensures merchandise on selling floor is replenished appropriately
• Partner with the Store Manager to ensure compliance and adherence to policies and procedures, standards and practices, and company directives
• Model behavior that respects the background, experience, and cultural differences of others, while upholding the integrity and values of the VF Corporation and the brand
• Promote an environment that encourages participation, creativity, and learning by sharing best practices and building on the ideas of others

Benefits

• Comprehensive benefits that encourage mental, physical and financial well-being for all VF associates
• Additional compensation awards that may include an annual incentive plan, sales incentive, or commission potential

What This Job Offers

• Job Type: Part-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees