107 Floor Supervisor

Testarossa Winery•Los Gatos, CA

14h•Onsite

About The Position

107 Bistro & Wine Bar (107) offers California cuisine with a one-of-a-kind menu, blending classic tapas style dishes with modern flavors, using locally sourced, fresh ingredients for guests to pair with our stellar selection of award-winning wines. Located on Testarossa Winery's charming historic patio, 107 offers a unique outdoor dining experience Thursday - Sundays and holiday Mondays. We're proud of our achievements, including over 1,900 wine scores with 90+ points, Best Wine Bar since 2018 by Mercury News and recognition from the prestigious "Confrerie de la Chaine des Rotisseurs." As the full-time non-exempt (hourly) 107 Floor Supervisor, you will serve and support daily courtyard dining operations to ensure exceptional guest experiences, brand loyalty and sales to meet or exceed our goals, in a wine-focused bistro environment. This role assists with service leadership during shifts, provides daily oversight of front of house staff, maintains service standards, and ensures efficient coordination between the front of house and back of house teams. The Floor Supervisor leads by example in hospitality, wine knowledge, and service excellence. This position will support a positive work environment with highly trained, professional, and motivated staff who feel recognized for their contributions. Working at the historic Los Gatos winery Thursday - Sunday (30+ hours/week), plus holidays, the day to day will include:

Requirements

2+ years of experience in restaurant or applicable hospitality management
Knowledge of and a passion for wine
Proven leadership skills with experience training and mentoring staff
Effective verbal and written communication
Results oriented with excellent problem solving and decision-making skills
Superb customer service skills and champion for outstanding hospitality
Positive attitude with the willingness to jump in and help wherever and whenever needed
Ability to create a fun work environment with engaged and highly motivated team
Ability to follow and enforce company policies and procedures
Proficiency in Microsoft Suite (i.e. Excel, Outlook, Word, etc.)
Responsible Beverage Service and Food Service Manager Certifications (within 3 weeks of hire)

Responsibilities

Regularly serve on slower days or to cover for other Servers. Deliver exceptional, hospitality-driven service in a refined winery setting.
Engage guests, anticipate needs, and resolve concerns with professionalism.
Guide team members on menu and wine knowledge while maintaining seamless reservation flow and dining room ambiance.
Cultivate relationships with Wine Club members and promote membership in a natural, elevated manner.
Support guest communications and coordinate live music programming.
Lead and inspire the front-of-house team to uphold impeccable service standards.
Provide hands-on coaching during service and lead concise, informative pre-shift briefings highlighting menu features, wine offerings, and promotions.
Ensure all guest-facing areas are well prepared and maintained.
Partner with the kitchen to deliver smooth, timely service.
Oversee cleanliness, atmosphere, and presentation throughout service.
Handle inventory, restocking, and communicate operational, staffing, and facility needs to leadership.
Foster a culture of excellence through reinforcement of training, coaching, and recognition.
Continuously elevate team knowledge of food, wine, and service standards.
Share updates on offerings, promotions, and events to drive engagement and sales.
Ensure accurate POS setup, support day of scheduling needs, and align staffing with business levels.
Oversee tip tracking and reporting.
Ensure compliance with health, safety, and responsible alcohol service standards.
Complete daily reporting and champion all winery policies.