Floor Supervisor - Hometown Building Center - Springtown

Nation's Best Holdings•Springtown, TX

13d•Onsite

About The Position

We’re focused on people and relationships first and we’re passionate about customer service and continuous improvement. Are you looking to join a company that is focused on growth? If you enjoy working hard in a fast-paced environment, then join our growing team.

Requirements

High school diploma or equivalent (required)
Previous experience in a retail or customer-facing environment, with some supervisory or lead experience preferred
Strong customer service skills with the ability to handle issues professionally and calmly
Ability to lead, motivate, and support a team in a fast-paced environment
Basic proficiency with POS systems and common business software
Strong communication, time-management, and organizational skills
Ability to work in a physical environment, including standing for extended periods and lifting up to 50 lbs with assistance as needed
Flexibility to work varying shifts, including evenings, weekends, and holidays
Detail-oriented with the ability to follow procedures and maintain quality standards
Positive attitude, adaptability, and willingness to learn and grow within the organization

Nice To Haves

additional education in retail, business, or leadership is a plus

Responsibilities

Support daily store operations by supervising assigned departments or areas of the floor, ensuring tasks are completed efficiently and in accordance with company policies
Lead by example in delivering excellent customer service and reinforcing service standards with team members
Supervise, direct, and support associates during shifts, including task delegation, break coverage, and workflow coordination
Assist with training new hires and provide ongoing coaching to reinforce job expectations, safety practices, and customer service skills
Oversee merchandising and inventory activities within assigned areas, including restocking, facing, and maintaining product presentation
Monitor inventory levels in assigned departments and communicate replenishment or discrepancies to management
Promote and enforce safety policies and procedures, including conducting visual safety checks and addressing hazards promptly
Handle customer questions, concerns, and complaints at the floor level, escalating issues to management as appropriate
Support sales initiatives and promotions by ensuring proper execution on the sales floor
Assist with maintaining store standards related to cleanliness, organization, and overall appearance
Document operational issues, customer feedback, or employee concerns and report them to store leadership
Perform additional duties as assigned to support store operations and business needs