Floor Supervisor - Contract

Internal Job Board•Toronto, ON

15h•Onsite

About The Position

Working alongside the Warehouse Management team, the Floor Supervisor oversees daily activities in the distribution area and is responsible for ensuring staff work safely while meeting production, distribution & fulfillment requirements. Train, coach, and motivate staff to ensure good morale as well as a high level of productivity. Maintain accurate staffing levels to meet department needs. Implement initiatives to improve processes, safety, and efficiency. As a Floor Supervisor, you bring Lush’s Leadership Practices into all elements of your business: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.

Requirements

Current Lush employee has held their current role successfully for one year
General understanding of in-room operations (i.e., routings/metrics, processes, and distribution reporting)
Flexibility to work within the Distribution, Digital, and Manufacturing businesses as required
Confident with basic mathematics, ability to count, including addition and subtraction
Proven track record in training, coaching, and developing employees
Knowledge of Employment Standards and Occupational Health and Safety standards
Excellent problem-solving and communication skills
Exceptional organizational skills
Reliable, consistent attendance, punctual, and dependable
Able to provide and receive feedback
Commitment to abiding by and overseeing health & safety regulations
Commitment to abiding by and overseeing our quality and good manufacturing practices
Aware of distribution room Key Performance Indicators (KPIs) (i.e., targets, PPH)
Valid certification on site-specific MHE
Able to navigate email, MS Office Suite, and Google programs (i.e., Sheets, Chat, Meet)
Basic proficiency with AX/D365 functions
Accustomed to working in a highly seasonal, high-pressure environment
Comfortable with reading, writing, and speaking English in order to communicate with peers and leadership on all platforms (i.e., in person, via email, via Google/Teams chat)

Nice To Haves

Experience working in a variety of rooms and departments within Lush
Previous experience working as a Team Leader or Floor Supervisor (seasonally or core)
Capable of performing basic payroll functions
Advanced proficiency with AX/D365 functions
Comfortable with presenting and public speaking
Experience in cosmetics, pharmaceuticals, distribution, supply chain, and/or food industries
Knowledge of mechanical equipment and processes
Flexible to work mornings, afternoons, weekends, holidays, and occasional overtime as needed
Spill response training (Distro-specific)
Racking inspection training (Distro-specific)

Responsibilities

Supervise a team of floor staff, potentially exceeding 50 staff
Oversee that best practices, quality standards, and health and safety procedures are adhered to, and any areas of concern are addressed and documented in the moment
Supporting with the creation, review, and sign-offs of SOPs as needed
Supports new or returning staff as required with onboarding, demonstrations of daily duties and responsibilities, while ensuring safety and SOP guidelines are being followed
Report and document workplace H&S incidents to management, utilizing 1Life Safety to submit hazard reports and near-misses
Organize, assign, and delegate daily tasks, activities, and workflow to the Trainers
Oversee and monitor the pace of picking, packing, shipping, and receiving
Foster a high level of motivation through coaching and feedback to the team leaders
Perform regular 1:1s with Trainers and assist Trainers in conducting 1:1s with Distribution Associates
Escalate significant performance and behavioural issues to the room management team
Ensure smooth communication between shifts
Determine and facilitate what training is required for floor staff
Participate in performance discussions in partnership with room management
Oversee staff attendance, punctuality, and break periods
Support payroll entry and timecard verifications
Communicate with the Talent team as required regarding seasonal hiring
Review the shipping schedule/daily orders, deliveries, incoming transfer orders, and pick-ups
Complete bill of lading documents
Ensure sales orders are fulfilled efficiently and to a high-quality standard
Complete and ensure documentation of pre-shift checklists
Ensure spills are cleaned up and recorded according to the material-specific spill response protocol
Monitor pallet stock and notify management of an increase/decrease in order frequency
Monitoring stock of and ordering of pallet wrap and shipping supplies
Support DEIB initiatives and communication
Host daily huddles and meetings as required
Lock out equipment and submit work order requests to MHE companies for repairs/maintenance as needed
Complete daily safety checklists and racking inspections
Ensure keyholder duties are completed as required