Floor Supervisor

Churchill Downs•Oxford, ME

7d•Onsite

About The Position

Oxford Casino Hotel, part of Churchill Downs Incorporated, is seeking a Floor Supervisor to join their team. The casino offers a variety of gaming options, dining, and a hotel. The core values of the casino are safety, cleanliness, compliance, and friendliness, aiming to create a positive experience for team members and guests. The Floor Supervisor will be responsible for supervising, monitoring, and controlling an assigned pit section to ensure excellent customer service while maintaining game integrity.

Requirements

Sound technical understanding of games manuals, policies, procedures, and a demonstrated knowledge of policies and procedures of games supervised as well as knowledge of and ability to identify various cheating techniques.
Completion of a wide variety of specific games training programs (if offered) with resulting proficiency in several pit games.
These skills and abilities are typically acquired through a minimum of two years multi-game dealing experience.
Must have comprehensive knowledge and be able to be certified on all table games assigned.
Must be Title 31 and Problem Gambling certified, and attend annual training.
Responsible for knowing all company and department policies and procedures and Internal Controls.
Must have the ability to walk and stand for extended periods of time.
Review and comprehend player data and other necessary documentation and observe play of guests.
Must have the ability to observe games and dealers from a distance. (Middle of the pit to the table)
Must demonstrate basic computer skills.
Move effectively and efficiently around pit area so as to be able to observe play at all tables.
Must have excellent customer service.
Must possess excellent verbal communication skills.

Nice To Haves

Prefer a minimum of 2 years dealing experience

Responsibilities

Assume overall responsibility and answer specific questions regarding gaming service activities for a designated area or pit.
Safeguard company assets and direct dealers on designated games.
Oversee and report any unusual occurrences to the Shift Manager.
Maintain constant awareness of activities of all games in assigned locations to observe and act appropriately in the event of any suspicious or irregular activity.
Maintain awareness of how each game stands with respect to player limits, special customers, gains/losses, and dealer performance.
Control and direct games in progress by monitoring and providing assistance and dealer correction.
Change gaming supplies (i.e., cards and dice) when needed.
Ensure that all dealers assigned to their section are in compliance with all Table Games Department policies and procedures.
Oversee and assure high standards of customer courtesy on each game and work closely with casino staff members in this regard.
Perform other duties as assigned.
Responsible for the integrity of daily operations and cleanliness of the casino floor.
Maintain proper table bank through fills and credits.
Perform assigned Table Games Department activities in accordance with procedures and in compliance with Systems of Internal Controls and Minimum Internal Control Standards.
Learn additional games as required by management.
Maintain confidential information.
Attend required training sessions offered.
Perform duties in compliance with local laws and regulations.
Ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
Consult Internal Control Procedures and Policy Manuals for guidance.
Report illegal activity to Security or the appropriate levels of Management.