Floor Supervisor, Housekeeping - Housekeeping

Hard Rock Hotel & Casino Ottawa•Atlantic City, NJ

1d•Onsite

About The Position

The role of Housekeeping Floor Supervisor at Hard Rock Hotel & Casino Atlantic City is to Amplify the level of Housekeeping service and elevate the guest experience. In this leadership role, Housekeeping Supervisors will oversee and inspect the quality of room cleanliness for Hard Rock Hotel & Casino Atlantic City’s valued guests. Housekeeping Supervisors will service a range of clientele, all of which are expected to be treated with first-class service in all aspects. Supervisors will release all rooms in their sections daily, perform standards tests and assist guests with any requests they receive, working closely with Housekeeping Management.

Requirements

Must be able to work independently and as part of a team.
Must be able to work in a fast-paced environment.
Must be able to stand and walk for extended periods of time.
Must be able to lift and carry up to 25 pounds.
Must be able to communicate effectively in English, both verbally and in writing.
Must be able to work flexible hours, including nights, weekends, and holidays.

Nice To Haves

Previous experience in a supervisory role.
Previous experience in the hospitality industry.
Knowledge of housekeeping procedures and standards.
Ability to use HotSOS/REX technology.

Responsibilities

Conducts him/herself in accordance with all Gaming Commission Regulations as well as departmental policies and procedures
Acknowledge all guests utilizing the 10/5 rule and using the guest name whenever possible
With assistance from Housekeeping management, supervises the property’s Hotel Housekeeping Department in all daily operations
Creates a culture of high ethical standards, integrity and service at all times
Personally assists guests, inspect all guest rooms, solicits feedback and adapts internal procedures accordingly
Implements systems that help anticipate the needs of our guests
Seeks opportunities to improve performance, and implements action plans for improvement
Works with existing Hard Rock standards and develops property-specific standards to ensure exceptional quality, value, and presentation of room product
Works with direct reports to conduct performance appraisals and evaluates progress toward goals
Creates a culture of accountability through quality control metrics for Housekeeping performance
Ensures that all Housekeeping employees have excellent initial and ongoing training
Creates a culture of excellence and professionalism as it relates to customer service, employee relationships and interdepartmental interactions
Coaches, mentors, and motivates the Housekeeping Team to provide an exceptional guest experience, consistent with industry-observed luxury travel standards (AAA / Forbes).
Ensures integration and teamwork for the department in a positive environment
Participates in quality assurance program and helps Housekeeping achieve a top-tier rating
Assure all safety policies and procedures are followed
Is responsible for completion of room projects
Account for and inventory linens and housekeeping supplies
Utilize device/HotSOS to place requests for Housemen and other departments
Is responsible for overall condition of cleanliness and functionality of room, by generating requests through HotSOS/REX
Utilize technology to ensure maintenance of property is consistent with industry-observed luxury travel standards (AAA / Forbes).
Assist in created housekeeping assignments and maintains them to ensure efficient and accurate execution
To attend training and meetings as and when required.
To report for duty punctually wearing the correct uniform/attire.
To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards.
Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
Demonstrate actions and behaviors that reinforce the Company’s Mission and Values.
Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
Other duties as assigned.