Waterford Lakes 20- FLOOR STAFF
About The Position
Team members are classified based on individual theatre needs and/or employee availability, as either variable hour, part-time fixed, part-time regular, or full-time hourly employees. The primary responsibility is ensuring guests receive exceptional service. Team members may be scheduled to work in the Box Office, Concession Stand, or as an Usher. Essential duties include regular and consistent attendance, handling emergency situations, general cleaning, and compliance with the company dress code. Specific duties involve operating POS systems, handling cash and credit cards, promoting the Regal Crown Club program, ensuring compliance with MPAA ratings and food safety laws, managing crowd control, inspecting auditoriums for quality and theft, maintaining cleanliness, and assisting with opening and closing duties.
Requirements
- Ability to perform each essential duty satisfactorily
- Completion of cast certification program as a cast member
- Completion of cast certification program as box office cashier or progress towards completion
- If the theatre sells alcohol and your assigned duties will include the selling/serving of alcohol, it is your responsibility to complete any legally required state or local training and obtain the required certificate
- Completion of the Regal Responsible Beverage Server training on Regal Online University (if selling/serving alcohol)
- Possess good public speaking skills
- Listen effectively and respond clearly and directly
- Perform calculations with speed and accuracy and identify and correct errors
- Identify problems, gather relevant data and note possible causes of problems
- Evaluate relevant information, recognize alternatives and reach conclusions based on evidence
- Take action beyond what is necessarily called for
- Perform under pressure and/or opposition
- Possess excellent communication skills with customers, co-workers and management
- Establish goals, budget time, and set priorities to achieve desired objectives
- Required to read and understand training materials that will cover subjects such as sexual harassment and discrimination
- Must be of legal age to sell or serve alcohol according to state or local laws (if applicable)
Responsibilities
- Regular and consistent attendance
- Handling of emergency situations when called upon to do so
- General cleaning duties
- Compliance with our company dress code
- Operating POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed discount tickets, passes and coupons
- Up selling/suggestive selling of Premium Viewing Experience (3D, RPX, IMAX)
- Promoting the Regal Crown Club program
- Ensuring tickets are sold in accordance with the MPAA rating system and company policy
- Responding to phone calls and questions from guests in a manner that is consistent with our guest service philosophy
- Operating POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed coupons as well as concession stock inventory
- Promoting the Regal Crown Club program
- Operating, preparing and cleaning of all concession related equipment
- Up selling/Suggestive selling
- Complying with all local, state and federal food safety laws
- Abide by all federal and state laws with regards to breaks and/or meal periods
- Ensure required alcohol certification and training are current where applicable
- Tearing tickets, collecting and depositing appropriate stub, and directing patrons to their auditoriums
- Inspecting backpacks and packages when applicable
- Managing crowd control and assisting guests in finding seats in auditoriums when necessary
- Enforcement of MPAA rating system
- Conducting in theatre inspections to monitor picture and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums
- Reporting to the management any problems, discrepancies or unusual situations that arise at the theatre
- Perform in-auditorium concession auxiliary sales as directed by management
- Cleaning auditoriums at the end of scheduled shows and maintaining clean restrooms, lobby area, hallways and other areas outside of the auditorium
- Monitoring the cleanliness and operation of theatre vending equipment
- Assisting with all opening and closing duties as assigned by management
Benefits
- Free movie passes at any Regal location
- Discounted concessions at any Regal location
- 401(k) retirement plan, with a company match (eligible after age 21 and six months of service)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
