Part Time - $14.50 an hour + Free Movies!

Regal Theatres•Nitro, WV

6d•Onsite

About The Position

Floor Staff team members are classified based on individual theatre needs, and/or employee availability, and are primarily responsible for ensuring guests receive exceptional service. Floor Staff may be scheduled to work in the Box Office, Concession Stand, or as an Usher. Employees must act as a representative of Regal in a way that is consistent with our mission statement and policies, including regular and consistent attendance, handling of emergency situations, general cleaning duties, and compliance with the company dress code.

Requirements

Completion of cast certification program as a cast member and as box office cashier or progress towards completion required.
If the theatre sells alcohol and your assigned duties will include the selling/serving of alcohol, it is your responsibility to complete any legally required state or local training and obtain the required certificate.
In addition, you must complete the Regal Responsible Beverage Server training on Regal Online University.
Possess good public speaking, listen effectively and respond clearly and directly.
Perform calculations with speed and accuracy and identify and correct errors.
Identify problems, gather relevant data and note possible causes of problems.
Evaluate relevant information, recognize alternatives and reach conclusions based on evidence.
Take action beyond what is necessarily called for.
Perform under pressure and/or opposition.
Possess excellent communication skills with customers, co-workers and management.
Establish goals, budget time, and set priorities to achieve desired objectives.
The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
The employee may occasionally be required to lift up to 60 pounds.
The vision requirements include: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Responsibilities

Operating POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed discount tickets, passes and coupons.
Up selling/suggestive selling of Premium Viewing Experience (3D, RPX, IMAX).
Promoting the Regal Crown Club program.
Ensuring tickets are sold in accordance with the MPAA rating system and company policy.
Responding to phone calls and questions from guests in a manner that is consistent with our guest service philosophy.
Operating, preparing and cleaning of all concession related equipment.
Complying with all local, state and federal food safety laws.
Abide by all federal and state laws with regards to breaks and/or meal periods.
Ensure required alcohol certification and training are current where applicable.
Tearing tickets, collecting and depositing appropriate stub, and directing patrons to their auditoriums.
Inspecting backpacks and packages when applicable.
Managing crowd control and assisting guests in finding seats in auditoriums when necessary.
Enforcement of MPAA rating system.
Conducting in theatre inspections to monitor picture and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums.
Reporting to the management any problems, discrepancies or unusual situations that arise at the theatre.
Perform in-auditorium concession auxiliary sales as directed by management.
Cleaning auditoriums at the end of scheduled shows and maintaining clean restrooms, lobby area, hallways and other areas outside of the auditorium.
Monitoring the cleanliness and operation of theatre vending equipment.
Assisting with all opening and closing duties as assigned by management.