Floor Staff - Starting Pay $13.50 Per Hour - Holiday and Weekends Required! Must Be 16 or Older!

Regal•McDonough, GA

4d•Onsite

About The Position

This role involves various duties related to customer service and operational tasks within a theatre environment. Key responsibilities include operating the POS system, handling cash and other payment methods, managing concession inventory, promoting loyalty programs, enforcing movie rating policies, and ensuring a positive guest experience. The position also requires maintaining cleanliness of the facility, assisting with opening and closing procedures, and adhering to all safety and legal regulations, including food safety and responsible alcohol service if applicable. The job demands good communication skills, the ability to work under pressure, and a commitment to upholding company standards.

Requirements

Must be 16 or Older
Completion of the compliance training package in Regal Academy.
Possess good public speaking, listen effectively, and respond clearly and directly.
Perform calculations with speed and accuracy and identify and correct errors.
Identify problems, gather relevant data, and note possible causes of problems.
Evaluate relevant information, recognize alternatives, and reach conclusions based on evidence.
Take action beyond what is necessarily called for. Perform under pressure and/or opposition.
Possess excellent communication skills with customers, co-workers, and management.
Establish goals, budget time, and set priorities to achieve desired objectives.
While performing the duties of this job the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
The employee may occasionally be required to lift as much as 60 pounds.
The vision requirements include: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Nice To Haves

If the theatre sells alcohol and the assigned duties will include the selling/serving of alcohol, it is the team member’s responsibility to complete any legally required state or local training and obtain the required certificate. In addition, they must complete the Regal Responsible Beverage Server training in Regal Academy.

Responsibilities

Operating POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed discount tickets, passes, coupons as well as concession stock inventory.
Upselling/suggestive selling of Premium Viewing Experience (3D, RPX, IMAX), larger sizes and promotional items.
Promoting the Regal Crown Club and the Unlimited program.
Ensuring tickets are sold in accordance with the MPAA rating system and company policy.
Responding to phone calls and questions from guests in a manner that is consistent with our guest service philosophy.
Operating, preparing, and cleaning of all concession related equipment.
Scanning or Tearing tickets, enforcement of MPAA rating system and directing patrons to their auditoriums.
Inspecting backpacks and packages when applicable.
Managing crowd control and assisting guests in seat direction in auditoriums when necessary.
Conducting in theatre inspections to monitor picture and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums.
Reporting to the management any problems, discrepancies or unusual situations that arise at the theatre.
Cleaning auditoriums at the end of scheduled shows and maintaining clean restrooms, lobby area, hallways, and other areas outside of the auditorium.
Assisting with all opening and closing duties as assigned by management.
Complying with all local, state, and federal food safety laws.
Abide by all federal and state laws with regards to breaks and/or meal periods.
Required to read and understand training materials that will cover subjects such as anti-harassment and discrimination.