Floor Person Slots Part Time (Planet Hollywood LV)

Caesars Entertainment • Las Vegas, NV

5d • Onsite

About The Position

The Slot Floor Person is responsible for quickly and accurately performing fills and jackpots on machines, as well as minor repairs. A Slot Floor Person/Attendant walks the casino floor, making themselves available to assist customers and provide friendly, courteous service always.

Requirements

• Must be 21 years or older
• Must possess a high school diploma or equivalent
• Must be able to mentally add, subtract and multiply large amounts of money at a rapid and accurate pace
• Possesses ability to understand and comply with company and departmental directives, policies and procedures
• Must possess excellent customer relations and communication skills, both written and verbal
• Must be willing to work any day of the week and any shift
• Must be able to have a good relationship with co-workers and work as a team
• Must present a well-groomed appearance
• Gaming License, NV

Nice To Haves

• One-year previous slot floor-person experience preferred

Responsibilities

• Actively patrols assigned sections looking for opportunities to surprise and delight guest.
• Enhance guest’s slot entertainment experience by creating a fun, high-energy environment through the celebration of slot wins and building players’ perception of luck
• Displays attentive, upbeat, and enthusiastic behavior during each (Moment of Truth) interaction throughout the shift
• Develops customer loyalty by delivering unparalleled guest interactions as directed by company trained initiatives
• Clearly communicates functionality of Slot Floor (i.e., Fast Cash - ticket in/ticket out)
• Responds to the right customers in the right order for service requests including slot dispatch, slot candle lights, radio, and customers while meeting or exceeding department service standards.
• Verifies and countersigns hand paid jackpots
• Resolves guest complaints using Service Recovery with a sense of urgency and empathy with approved levels of authority
• Keeps slot areas clean, secure, and well maintained
• Professional appearance, excellent personal hygiene, and phone etiquette is a must
• Courteous, friendly, outgoing personality is essential
• Good organization and communication skills required
• Accuracy and diligence are necessary while working in a loud, fast-paced environment. Constant public contact with frequent interruptions

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED