Floor Manager

Relais & Châteaux•Los Angeles, CA

17d

About The Position

Providence, one of Southern California’s most respected fine dining destinations, is seeking an experienced and dedicated Restaurant Manager to join our leadership team. Rooted in seasonality and driven by a commitment to excellence, Providence delivers refined hospitality in an environment where every detail matters. We are looking for a manager who brings structure, professionalism, and warmth to the dining room—someone who leads with both precision and care. Qualified candidates will possess a minimum of 3 years of experience in a similar chef-driven, fine-dining, Michelin-starred establishment. They must also have strong leadership and communication skills. Your Role: Act as floor manager during dinner service, ensuring smooth and elevated guest experiences Supervise and support all front-of-house team members Schedule and staff based on business volume and service needs Execute daily opening and closing procedures with consistency Manage daily financial reporting and nightly recaps for ownership Maintain and implement Providence’s high service standards Conduct ongoing staff training, mentorship, and performance assessments Oversee operational duties: menu updates, POS adjustments, reservation management, and floor plan setup Coordinate with leadership on private dining and special event inquiries Order and manage FOH supplies and inventory Collaborate closely with the kitchen team to ensure fluid service and guest satisfaction

Requirements

Minimum 3 years of experience in fine dining or luxury hospitality in a management role
Strong leadership and organizational skills
Professional, composed, and articulate
Deep knowledge of wine, beer, and spirits (certifications a plus)
Strong understanding of classic service technique and etiquette
Passion for food and hospitality; familiarity with global cuisine preferred
Calm, solutions-oriented, and confident in leading a team of 40–50
Proficient in Microsoft Office; OpenTable, Aloha, Canva, or InDesign experience is beneficial
Familiarity with the Los Angeles fine dining scene is a plus
Additional language fluency is a bonus

Nice To Haves

Deep knowledge of wine, beer, and spirits (certifications a plus)
Passion for food and hospitality; familiarity with global cuisine preferred
Proficient in Microsoft Office; OpenTable, Aloha, Canva, or InDesign experience is beneficial
Familiarity with the Los Angeles fine dining scene is a plus
Additional language fluency is a bonus

Responsibilities

Act as floor manager during dinner service, ensuring smooth and elevated guest experiences
Supervise and support all front-of-house team members
Schedule and staff based on business volume and service needs
Execute daily opening and closing procedures with consistency
Manage daily financial reporting and nightly recaps for ownership
Maintain and implement Providence’s high service standards
Conduct ongoing staff training, mentorship, and performance assessments
Oversee operational duties: menu updates, POS adjustments, reservation management, and floor plan setup
Coordinate with leadership on private dining and special event inquiries
Order and manage FOH supplies and inventory
Collaborate closely with the kitchen team to ensure fluid service and guest satisfaction