Floor Manager

Lielle•Los Angeles, CA

5d•Onsite

About The Position

Lielle is a culinary journey that blends Californian and Nordic influences. Located on Pico Boulevard, Lielle is more than just a restaurant; it’s an immersive dining experience emphasizing creativity, sustainability, and outstanding hospitality. Named after Chef Marcus Jernmark’s daughter, Lielle combines the warmth of a family-inspired space with the elegance of fine dining, making it the perfect spot for memorable occasions and outstanding meals. The menu celebrates hyper-seasonal ingredients sourced from local farms, fisheries, and foraging trips, allowing us to highlight the freshest flavors through innovative yet straightforward cooking techniques. Every dish is carefully curated to capture a balance of flavors and umami, complemented by a wine list that harmonizes with the energy of our cuisine and ambiance.

Requirements

High school diploma or equivalent, or bachelor’s degree in a related field preferred
3+ years minimum of relevant working experience in the hospitality and restaurants sector.
Skilled in identifying and implementing processes that enhance efficiency, improve service delivery, and streamline operations to achieve excellence across properties.
Knowledgeable in industry regulations, safety standards, and compliance requirements, with a proactive approach to risk management and loss prevention
Excellent verbal and written communication skills
Exemplary organizational skills with a high level of accuracy and attention to detail
Demonstrated ability to work independently and meet deadlines
Flexibility with working hours: days, nights, weekends and holidays
Able to work in a fast-paced and changing environment of up to 10-12 hours

Responsibilities

Entering daily logs into Manager logbook via R365
In collaboration with Director of Operations, schedule service staff according to labor budget and adequate for all services
Ensure the Compilation of materials needed for service. This includes menu changes, pre-shift notes, training materials, chit printing, etc.
Lead in developing, implementing, and maintaining operational systems and software, including but not limited to OpenTable, Toast, Jolt, and HotSchedules.
Assist in creating and maintaining training materials, side work checklists, and other operational guidelines to ensure staff efficiency and consistency.
Manage and update vendor lists to maintain accurate records and strong supplier relationships.
Work alongside the Director of Operations to train, motivate, and develop staff, ensuring adherence to service standards and operational procedures.
Provide direct operational support by assisting with opening and closing duties of the restaurant when necessary.
Identify areas for improvement in systems, processes, and team performance, and propose solutions to enhance operational efficiency.
Serve as a liaison between front-of-house and back-of-house teams to ensure smooth communication and workflow.
Attend leadership meetings
Orate FOH staff service meetings with educational topics
Within the service guidelines as set by Lielle and Maree restaurants, execute the sequence of service
Be a leader for the FOH, stepping in whenever necessary
Ensure that guests depart Lielle and Maree with an exceptional dining experience, distinguished by both outstanding cuisine and attentive service.
Responsible for the look, feel & abundantly stocked retail display
Coordinate with Chef/Partner in purchasing/replenishing product
Coordinate recruitment ads approved by the company
Conduct new employee interviews and coaching sessions
Ensure submittal of all changes to employment statuses and terminations
Develop and revise job descriptions with management team
Administer New Hire Paperwork administration and submittal to Sprout LA
Cross Train on submission of PAF’s
Along with Business Manager forward all coaching documentation to Sprout HR
Enter new employees into POS (appropriately categorizing their position) assigning a clock in number
Conduct New Hire Paperwork & Orientations
Assist in reconciliation all tip pool spreadsheets
Staff efficiently and sustainable in accordance with budgetary guidelines
Audit time edits and coordinate signatures with management team for time adjustments
Coordinate with Sprout HR for any manual checks needed to be cut for employees
Cross Train to submit payroll in the absence of Business Manager
Model the Core Values while continually striving to infuse their meaning, relevance and impact into all aspects of your role with poise & polish.
Represent Lielle and Maree restaurants professionally through your personal appearance, communication, and respect for others and follow through.
Demonstrate ownership of job responsibilities through focus, determination, and attention to detail with the goal of elevating the guest experience in every interaction.
Act with integrity, honesty and knowledge.
Demonstrate an attitude of teamwork by working collaboratively with peers to identify positive solutions to problems or issues.
Be open and receptive to changing needs and priorities.
Take responsibility for maintaining a clean, neat, and orderly work environment.
Use equipment, supplies, and other materials with a focused effort to reduce waste and increase safety.
Welcome suggestions and new ideas as an opportunity to learn, grow and improve services.
Anticipate and respond to owner, partner, colleague, employee, & guest needs in a respectful and timely manner.
Strive to establish standards we hope will have an impact on the overall industry into.