Floor Manager

Acne Studios•New York, NY

6d•Onsite

About The Position

Acne Studios is a progressive luxury house and through collaboration and curiosity, we set high aspirations and strive for excellence. We value everyone’s contribution and embrace feedback to develop ourselves and others. We aim to minimise our environmental impact across all our operations and to address societal challenges in the way we conduct our business. As Floor Manager at Greene St flagship, you will be the heartbeat of the boutique floor — orchestrating a seamless, creatively ambitious client experience while leading a team of style advisors to exceed performance targets. Working collaboratively with the Store Director, you will provide guidance and support to nurture loyal and engaging client relationships, with your leadership skills taking center stage. You embody the brand's progressive vision in every interaction, setting the standard for client engagement, product knowledge, and operational excellence.

Requirements

3–5 years in luxury fashion retail, preferably in a progressive leadership role
Strong commercial acumen with proven ability to analyze retail KPIs and build strategy plans accordingly
Experience supporting recruitment, training, and team development
Fluency in English is a prerequisite
Impeccable personal presentation and communication skills

Nice To Haves

additional languages are a strong advantage
Fluency in Mandarin is a big plus

Responsibilities

Champion a culture of exceptional, personalized client service that reflects Acne Studios' progressive luxury aesthetic
Fine-tune the needs of each client and translate that into outstanding, memorable service
Drive clienteling initiatives, ensuring the team actively maintains and develops long-term client relationships
Handle high-value client relationships and resolve escalated concerns with poise and discretion
Coach, motivate, and develop a team of style advisors through daily floor presence, structured feedback, and one-to-ones
Support with recruiting, onboarding, and ongoing training in luxury sales, clienteling, and brand storytelling, according to Acne Studios' approach to client experience
Guide and motivate the team with clear communication, delegation, and attention to detail
Create daily floor plans and allocate team responsibilities to optimize coverage and performance
Monitor and analyze KPIs including conversion, UPT, and average transaction value, acting proactively to implement sales strategies and drive store performance
Support the Store Director in achieving monthly and seasonal sales targets
Identify opportunities to drive cross-selling and upselling in alignment with brand standards
Oversee day-to-day store operations, ensuring a luxurious and elevated atmosphere is maintained at all times
Uphold visual merchandising standards across the floor in line with brand direction
Manage inventory levels, conduct stock checks, and ensure stockroom accuracy
Ensure compliance with loss prevention protocols and company policies