Floor Manager

Kellari Hospitality Group • New York, NY

6d

About The Position

We are currently seeking experienced floor managers for our Upper West Side Italian concept. Duties and Supporting Responsibilities include: Inspire to create, grow, and maintain a team that is energetic with a “yield to guests” focus and respectful attitude among colleagues “Lead by example” mentality with excellent leadership qualities, a polished floor presence, professional demeanor and appearance Lead authority on floor regarding service quality and ensure the highest levels of organization are maintained in the dining room and bar at all times, without exception Train and lead your team to provide the highest quality service to guests at all times Instill and maintain integrity of service, touch tables while on floor to solicit feedback and to proactively address any potential negative experiences Demonstrate and uphold our Mission Statement, promote Kellari's culture, always positively representing the Company Promote positive public/employee relations at all times, adhering to best practices as listed in our Handbook, and compliance with NYC regulations Assist with departmental attendance, staff warnings, suspensions and terminations in conjunction with Supervisor and Director of Human Resources Perform other job related activities as required or assigned by Supervisor

Requirements

• Minimum 3 years NYC Management Experience in high volume, fine dining restaurants
• Proficiency in Microsoft Office, Aloha, Open Table and multi-line phone systems
• A passion for local, organic, sustainable and responsibly sourced food and wine
• Able to work independently and make the right decisions for the business
• Able to stand for a 10-12 hour shift and may be required to lift up to 30lbs. occasionally
• Available to work late nights, holidays and long days as necessary
• 3-5 years prior FOH managing experience in a high volume establishment

Nice To Haves

• Experience in various capacities of restaurant staff strongly preferred

Responsibilities

• Inspire to create, grow, and maintain a team that is energetic with a “yield to guests” focus and respectful attitude among colleagues
• “Lead by example” mentality with excellent leadership qualities, a polished floor presence, professional demeanor and appearance
• Lead authority on floor regarding service quality and ensure the highest levels of organization are maintained in the dining room and bar at all times, without exception
• Train and lead your team to provide the highest quality service to guests at all times
• Instill and maintain integrity of service, touch tables while on floor to solicit feedback and to proactively address any potential negative experiences
• Demonstrate and uphold our Mission Statement, promote Kellari's culture, always positively representing the Company
• Promote positive public/employee relations at all times, adhering to best practices as listed in our Handbook, and compliance with NYC regulations
• Assist with departmental attendance, staff warnings, suspensions and terminations in conjunction with Supervisor and Director of Human Resources
• Perform other job related activities as required or assigned by Supervisor

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed