Floor Manager

H&M Group • East Rutherford, NJ

7h • $27 - $30

About The Position

As a Floor Manager, you will help create excellent, memorable customer experiences and lead a welcoming, inspiring store environment that delivers results. You will guide and motivate the team, support strong service and operational standards, and help bring the brand to life on the shop floor. You will also step into the Store Manager role when required to maintain leadership and performance continuity.

This is a full-time position with a contract of 32–40 hours per week. Compensation is $26.60–$29.92. The role is offered on a local contract, and applicants must already have the legal right to work in the United States.

Requirements

• Good knowledge of store operations and standards from previous retail experience; fashion retail experience is preferred.
• Genuine enjoyment of engaging with customers and prioritizing their needs to deliver great service.
• Genuine interest in the products and enthusiasm for sharing that interest with customers.
• Openness to feedback and an active interest in personal and professional development.
• Clear, confident, and empathetic communication with customers and team members, including the ability to provide direction and constructive feedback.
• Adaptability and responsiveness to changing priorities and customer requests.
• Comfort working varied hours, including evenings, weekends, and holidays.
• Understanding of key retail KPIs and how to use them to drive performance.
• Legal right to work in the United States.

Nice To Haves

• Previous experience in a fashion retail environment.

Responsibilities

• Deliver excellent customer service through styling advice, product knowledge, and an engaging store experience.
• Analyze sales data and collaborate with the Store Manager to maximize department performance.
• Lead and motivate Sales Advisors to achieve service and presentation standards.
• Support recruitment and ensure effective onboarding and training for new team members.
• Identify and nurture future talent and contribute to development plans that support team progression.
• Oversee daily store operations, ensuring efficiency and alignment with brand standards.
• Act as a brand ambassador and deliver the best possible experience for every customer.
• Assume the Store Manager role when required to ensure continuity in leadership and performance.

Benefits

• 25% staff discount across H&M Group brands, in-store and online.
• Participation in the H&M Incentive Program (HIP).
• Dental and vision plans.
• 401(k).
• Paid time off, including the employee's birthday.
• Health Savings Account (HSA).
• Life and disability protection.
• Employee Assistance Program.
• Commuter benefits.
• Pet insurance.
• Development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed