Experienced Floor Manager for busy Midtown Bar & Restaurant

The Queen Maeve•New York, NY

2d•Onsite

About The Position

Busy Bar & Restaurant is seeking an experienced and driven Floor Manager to support our General Manager and play a key leadership role in daily operations. This is a hands-on position for someone who thrives in a fast-paced, high-volume New York City environment and takes pride in creating exceptional guest experiences. We are looking for a hospitality professional who shows up every day ready to ensure the restaurant is fully set up for success-leading by example and acting as the face of the floor during service.

Requirements

5+ years of relevant experience in high-volume, highly rated NYC restaurants preferred
Strong leadership presence with a hands-on, proactive approach
Excellent communication and problem-solving skills
Ability to remain calm and effective under pressure
Experience with Toast POS, OpenTable, and Microsoft Office
Strong understanding of NYC hospitality standards, DOH compliance, and labor practices
Availability to work nights, weekends, and holidays

Nice To Haves

Event planning experience is a plus

Responsibilities

Oversee all front-of-house operations under the guidance of the General Manager
Act as the primary floor presence, ensuring service standards are executed at the highest level
Conduct daily walkthroughs to inspect the restaurant's readiness, cleanliness, and overall presentation
Ensure the upkeep and maintenance of all FOH/BOH areas, equipment, and facilities
Supervise staff performance, providing real-time coaching, direction, and support
Guide, train, and motivate service staff while maintaining strong floor awareness
Monitor guest flow and proactively address bottlenecks or service gaps
Personally oversee and engage with VIP tables and key guests
Anticipate guest needs and build relationships with regulars, VIPs, and new clientele
Oversee and manage comp and void reporting
Oversee tip reporting and ensure accuracy and compliance
Ensure all service areas are fully stocked with necessary supplies (tableware, glassware, linens, etc.)
Maintain clear communication with the kitchen regarding pacing, guest needs, and service quality
Foster a positive, professional, and team-oriented work environment