Floor Manager - Canton

Trillium•Canton, MA

8d•$59,000 - $65,000•Onsite

About The Position

Trillium is seeking an experienced Floor Manager to join our team at our Canton location! In this position, you will play a key role in managing all aspects of our restaurant business. You will be expected to deliver a high-quality experience to our guests and motivate our staff to ensure excellent customer service. Managers will be responsible for maintaining quality and increasing profitability. Exceptional management skills and a strong understanding of customer service are a must.

Requirements

Minimum 5 years’ experience working as a bartender, server, or manager in a restaurant environment
Demonstrated success in process improvement and initiative
Understanding of local health and safety requirements and ability to ensure that Department of Health standards are upheld
Confidence and business acumen to delegate staff effectively based on business conditions
Exceptional guest service skills
Ability to remain calm under pressure and communicate clearly, with composure and enthusiasm
Posses a self-motivated approach, with strong work ethic, requiring limited oversight
Impeccable leadership and communication skills to a variety of audiences
Refined leadership skills, including coaching, directing, and motivating a team
Demonstrate a sincere desire to mentor and develop others
Function at all times with the highest degree of honesty and integrity
Innate desire to work as a team with a results-driven approach to success
Willing to work a flexible schedule including nights, weekends, and holidays
Ability to stand, sit, or walk for an extended period of time or for an entire work shift
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance

Responsibilities

Inspire a passionate team culture in support of consistent execution of Trillium’s goals
Drive a culture of continuous improvement and strive for operational excellence by collaborating with cross-functional teams
Provide positive, actionable solutions when faced with challenges
Ensure that Handbook policies, procedures and standards are maintained and followed in a consistent and fair manner
Direct work for employees including setting hours and weekly schedules and assigning tasks before, during, and after open hours of the restaurant
Lead, inspire, and educate restaurant staff to achieve their defined goals and results, consistently monitoring performance and creating development plans
Partner with Human Resources to address employee relations issues; identify appropriate training and/or coaching opportunities and follow-up to ensure effective, legally compliant, and consistent resolutions are reached
Ensure customer satisfaction through promoting excellent service
Respond to customer complaints tactfully and professionally.
Analyze staff evaluations and feedback to improve customer’s experience
Promptly response to customer inquiries via email, phone, and in-person
Handle paperwork and other administrative duties
Keep relevant statistical and financial records
Oversee health code compliance and sanitation standards
Schedule maintenance and services as needed with Facilities Manager via work orders