Floor Manager Hotel Ops

Resorts World Las Vegas•New York, NY

4d•Onsite

About The Position

The Hotel Operations Floor Manager is responsible for assisting in overseeing the Front Office and Housekeeping departments. Their responsibilities include the training, scheduling, and delegation of tasks for these respective divisions while ensuring prompt and friendly guest service and satisfaction.

Requirements

Must be at least 18 years old
Possess a high school or equivalent diploma
Ability to obtain the appropriate license pursuant to the New York State Lottery regulations.
Must be able to obtain and maintain the appropriate license through the New York State Gaming Commission
Bachelor’s Degree AND two (2) years’ experience in a Supervisory position.
OR Four (4) years’ experience in a management position
OR Two (2) years’ experience in a Supervisory position within Resorts World
Six (6) years related work experience in Hotel Front Office or Housekeeping.
Ability to work in a fast-paced environment.
Service-oriented demeanor with professional presentation skills.
Must be high energy, motivational, articulate, and effective in providing exceptional customer service.
Must be proficient in Microsoft Word and Excel.
Must have excellent organizational, interpersonal, and administrative skills.
Must have flexible work availability, including mornings, evenings, weekends, and holidays.

Nice To Haves

Second language a plus.

Responsibilities

Support the hotel operation by responding to the needs of the Front Office and Housekeeping departments.
Provide open communication to guests from pre-arrival to post-stay survey.
Ensure that Front Office and Housekeeping employees’ behaviors align with RWNYC & Hyatt’s core values.
Collaborate with all other stakeholders, including fellow other operational leaders to ensure the success of the hotel.
Supervise employees within Front Office and Housekeeping divisions.
Create a detailed checklist for each position to make sure all duties/functions are being accomplished during an associate’s shift.
Maintain guest room inventory
Ensure all operations and cash handling are done per policies and procedures
Maintain information on prices, rates, specials, packages, programs, etc.
Analyze, investigate, and resolve guest complaints
Ensures proper staffing levels for customer service goals
Maintain a regularly scheduled cleaning program for guest rooms and hallways, public spaces and back of the house as well as periodic special projects such as floor care, deep cleaning, mattress flipping.
Maintain required par levels for all housekeeping supplies and amenities per the hotels established purchasing guidelines.
Conduct ongoing inspection of guest rooms and public spaces to ensure cleanliness standards are being met.
Perform any other job-related duties as assigned.