Full Time Floor Leader - Mayfair Victoria

Internal Job Board•Victoria, BC

8d•Onsite

About The Position

As a Floor Leader, you'll play a vital role in supporting the Store Management Team across all areas of the business. This includes everything from driving sales and opening/closing the store to analyzing sales results and leading training sessions. Together with your fellow leaders, you'll work to ensure that every aspect of the store is firing on all cylinders, creating an exceptional customer experience, a happy and motivated staff, and operational excellence that would make even the most detail-oriented among us proud. Your day-to-day will be spent on the shop floor, where you'll lead and inspire a team of sales associates to achieve and surpass their goals. By fostering a culture of passion and positivity, you'll help create a work environment that's both productive and fun, resulting in happy customers and happy employees. The Floor Leader role is all about making the world a better place one soap at a time!

Requirements

Minimum 1 year of experience in customer service and sales
Minimum 1 year of experience in cash handling and opening/closing procedures
Minimum 1 year of supervisory experience involving coaching, feedback, and training
Minimum 1 year of experience in problem-solving issues related to customer service in day-to-day operations
Minimum 1 year of experience in a fast-paced team environment
Knowledge and passion for skincare, natural beauty, and ethical business
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays

Nice To Haves

Experience with consultation-based customer service models
Experience analyzing sales metrics
Experience working in skincare or cosmetics
Experience in cross cultural collaboration and DEIB or social justice training
Fluency in Spanish, French or other languages

Responsibilities

Drive sales by utilizing the StoreForce dashboard, providing coaching and feedback, and adjusting shop floor structure to meet and exceed sales goals. Take ownership for results and grow segment contributions to overall store sales. Celebrate sales achievements with the team.
Lead by example in delivering a world-class customer experience on the shop floor, including product demonstrations. Observe and listen to consultations, collaborate with the team, and strive to exceed daily sales goals. Foster a culture of excellence in customer service to drive sales, create a loyal customer base, and build a positive reputation.
Educate customers on Lush brand values, including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging through in-shop interactions, community engagement, and store parties.
Increase product knowledge through constant learning and consistently make informed product recommendations for every need.
Train and coach Sales Ambassadors and peers on effective sales techniques and product knowledge to improve performance, support team growth, and increase sales. Lead by example, take ownership of personal development, assess performance, and actively seek feedback, resources, and opportunities for improvement.
Encourage open communication and actively listen to team members' perspectives related to diversity, equity, inclusion, and belonging (DEIB). Foster a sense of belonging by promoting teamwork, encouraging collaboration, and recognizing and valuing each employee's unique contributions.
Manage cash handling, including customer transactions, opening/closing the register, reconciling cash drawers, preparing nightly deposits, and securing the store. Take deposits to the bank as required.
Lead by example in terms of attendance and punctuality, and encourage the same from all employees. Monitor employee breaks to ensure they are taking scheduled breaks, promoting a healthy work environment and improving employee wellbeing. Review daily communications to ensure team members are informed and prepared for their shifts.
Maintain a clean, organized, and visually appealing store to enhance the customer's shopping experience and drive sales.
Train the team on inventory best practices and fresh standards, and support management with inventory tasks. Utilize Visual Merchandising guidelines to make real-time adjustments to product displays based on sales and improve the customer experience.
Support the management team to keep the store compliant and ensure staff are practicing company standards for opening and closing, product integrity, respectful workplace, and health and safety.