Part Time Floor Leader - Crossgates Mall

Internal Job Board•Albany, NY

9h•Onsite

About The Position

As a Floor Leader, you'll play a vital role in supporting the Store Management Team across all areas of the business. This includes everything from driving sales and opening/closing the store to analyzing sales results and leading training sessions. Together with your fellow leaders, you'll work to ensure that every aspect of the store is firing on all cylinders, creating an exceptional customer experience, a happy and motivated staff, and operational excellence that would make even the most detail-oriented among us proud. Your day-to-day will be spent on the shop floor, where you'll lead and inspire a team of sales associates to achieve and surpass their goals. By fostering a culture of passion and positivity, you'll help create a work environment that's both productive and fun, resulting in happy customers and happy employees. The Floor Leader role is all about making the world a better place one soap at a time!

Requirements

Minimum 1 year of experience in customer service and sales
Minimum 1 year of experience in cash handling and opening/closing procedures
Minimum 1 year of supervisory experience involving coaching, feedback, and training
Minimum 1 year of experience in problem-solving issues related to customer service in day-to-day operations
Minimum 1 year of experience in a fast-paced team environment
Knowledge and passion for skincare, natural beauty, and ethical business
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays

Nice To Haves

Experience with consultation-based customer service models
Experience analyzing sales metrics
Experience working in skincare or cosmetics
Experience in cross cultural collaboration and DEIB or social justice training
Fluency in Spanish, French or other languages

Responsibilities

Drive sales by providing coaching and feedback to the sales team, making adjustments to shop floor structure, and celebrating sales achievements.
Lead by example in delivering a world-class customer experience, including product demonstrations, observing consultations, and collaborating with the team to exceed daily sales goals.
Educate customers on Lush brand values, including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging, through in-shop interactions, community engagement, and store parties.
Increase product knowledge through continuous learning and make informed product recommendations.
Train and coach Sales Ambassadors and peers on sales techniques and product knowledge to improve performance and increase sales.
Encourage open communication and actively listen to team members' perspectives related to diversity, equity, inclusion, and belonging (DEIB), fostering a sense of belonging through teamwork and recognizing individual contributions.
Manage cash handling, including customer transactions, opening/closing the register, reconciling cash drawers, preparing nightly deposits, and securing the store.
Take deposits to the bank as required.
Lead by example in attendance and punctuality, monitor employee breaks, and ensure team members are informed of daily communications, store updates, and task lists.
Maintain a clean, organized, and visually appealing store to enhance the customer's shopping experience and drive sales.
Train the team on inventory best practices and fresh standards, support management with inventory tasks, and make real-time adjustments to product displays based on sales.
Support the management team to ensure store compliance and that staff practice company standards for opening and closing, product integrity, respectful workplace, and health and safety.