Part Time Floor Leader - Florida Mall

Lush Handmade Cosmetics•Orlando, FL

4d•Onsite

About The Position

As a Floor Leader, you'll play a vital role in supporting the Store Management Team across all areas of the business. This includes everything from driving sales and opening/closing the store to analyzing sales results and leading training sessions. Together with your fellow leaders, you'll work to ensure that every aspect of the store is firing on all cylinders, creating an exceptional customer experience, a happy and motivated staff, and operational excellence that would make even the most detail-oriented among us proud. Your day-to-day will be spent on the shop floor, where you'll lead and inspire a team of sales associates to achieve and surpass their goals. By fostering a culture of passion and positivity, you'll help create a work environment that's both productive and fun, resulting in happy customers and happy employees. The Floor Leader role is all about making the world a better place one soap at a time!

Requirements

Minimum 1 year of experience in customer service and sales.
Minimum 1 year of experience in cash handling and opening/closing procedures.
Minimum 1 year of supervisory experience involving coaching, feedback, and training.
Minimum 1 year of experience in problem-solving issues related to customer service in day-to-day operations.
Experience in a fast-paced team environment.
Knowledge and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Experience analyzing sales metrics.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French or other languages.

Responsibilities

Drive sales by providing coaching and feedback to the sales team, adjusting shop floor structure, and meeting/exceeding sales goals.
Lead by example in delivering a world-class customer experience, including product demonstrations, and collaborating with the team to exceed daily sales goals.
Educate customers on Lush brand values, including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
Increase product knowledge through constant learning and make informed product recommendations.
Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
Lead by example in terms of attendance and punctuality, and monitor employee breaks.
Review daily communications to ensure team members are informed and prepared for their shifts.
Maintain a clean, organized, and visually appealing store.
Train the team on inventory best practices and fresh standards, and support management with inventory tasks.
Utilize Visual Merchandising guidelines to make real-time adjustments to product displays.
Support management in ensuring store compliance with company standards for opening/closing, product integrity, respectful workplace, and health and safety.
Manage cash handling, including customer transactions, opening/closing the register, reconciling cash drawers, preparing nightly deposits, and securing the store.
Take deposits to the bank as required.