Floor Leader

Everlane•Washington, DC

17h•Onsite

About The Position

At Everlane, we believe that luxury should be as effortless as it is conscious. That’s why we partner with ethical factories, work with premium and sustainably sourced materials, and do our part to leave the industry cleaner than we found it. There's a lot more work to be done, and we're excited to be growing a team of motivated humans that are up for the challenge. This role is responsible for leading a team that embodies the Everlane ethos and delivers best-in-class store experience. You are most enthusiastic about the impact you have on someone’s experience while in our store. You foster a friendly, warm environment for people to thrive in. You enjoy being the host of a party, and a champion of our “Path To Yes” mentality. You are a leader who uses the brand and customer lens to guide your decisions in an effort to support the overall store experience. You are resourceful and a problem-solver - you find joy in searching for the answers. You demonstrate curiosity and enjoy learning and supporting all aspects of the business. You are goal-oriented and thrive on exceeding individual and team results while having fun doing it. You are a great communicator and work closely with your store leadership team to bolster team engagement, drive business results, and sharpen their business acumen.

Requirements

1-2 years of leadership experience
Strong written and verbal communication skills
The ability to work closely and effectively with the rest of your store leadership team
Strong organization skills and are excited about the details
A proven track record of hiring, leading and developing effective store teams
A fan of Everlane, our product, and our values
Must bend, reach, and stretch for product, as well as lift, carry and move at least 40 pounds
Have flexible availability that supports the needs of the business, including: nights, weekends, and holidays
Must regularly move around all areas of the store and be accessible to customers

Responsibilities

Make timely and effective decisions that balance team goals and foster a customer-focused environment
Create a sense of urgency in your team to achieve results and eliminate obstacles that affect performance
Create a climate where people are motivated to do their best to help your store achieve its objectives
Use a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses to have a greater contribution to your team
Lead your team to ensure our service model comes to life in-store
Zone, prioritize and delegate tasks for team members in zones based on the needs of the business
Set goals for your team while coaching and motivating to drive results on the sales floor and provide in the moment feedback to team members
Perform hourly reads and update the team on current business goals and results
Celebrate successes and share recognition within the team when results are achieved
Share business results and anecdotal feedback with the leadership team