Part Time Floor Leader - Park Royal Village
About The Position
As a Floor Leader, you'll play a vital role in supporting the Store Management Team across all areas of the business. This includes everything from driving sales and opening/closing the store to analyzing sales results and leading training sessions. Together with your fellow leaders, you'll work to ensure that every aspect of the store is firing on all cylinders, creating an exceptional customer experience, a happy and motivated staff, and operational excellence that would make even the most detail-oriented among us proud. Your day-to-day will be spent on the shop floor, where you'll lead and inspire a team of sales associates to achieve and surpass their goals. By fostering a culture of passion and positivity, you'll help create a work environment that's both productive and fun, resulting in happy customers and happy employees. The Floor Leader role is all about making the world a better place one soap at a time!
Requirements
- Minimum 1 year of experience in customer service and sales
- Minimum 1 year of experience in cash handling and opening/closing procedures
- Minimum 1 year of experience in supervisory experience involving coaching, feedback, and training
- Minimum 1 year of experience in problem-solving issues related to customer service in day-to-day operations
- Minimum 1 year of experience in a fast-paced team environment
- Knowledge and passion for skincare, natural beauty, and ethical business
- Flexible schedule to accommodate store needs, including evenings, weekends, and holidays
Nice To Haves
- Experience with consultation-based customer service models
- Experience analyzing sales metrics
- Experience working in skincare or cosmetics
- Experience in cross cultural collaboration and DEIB or social justice training
- Fluency in Spanish, French or other languages
Responsibilities
- Drive sales by providing coaching and feedback to the sales team, adjusting shop floor structure, and taking ownership of results.
- Lead by example in delivering a world-class customer experience, including product demonstrations, and collaborating with the team to exceed sales goals.
- Educate customers on Lush brand values and positions on ethical practices, and engage in community initiatives to drive traffic.
- Increase product knowledge through continuous learning and make informed product recommendations.
- Train and coach Sales Ambassadors and peers on sales techniques and product knowledge to improve performance and increase sales.
- Encourage open communication and actively listen to team members' perspectives related to diversity, equity, inclusion, and belonging (DEIB), fostering a sense of belonging through teamwork and valuing contributions.
- Manage cash handling, including customer transactions, opening/closing the register, reconciling cash drawers, preparing deposits, and securing the store.
- Lead by example in attendance and punctuality, monitor employee breaks, and ensure team members are informed through daily communications.
- Maintain a clean, organized, and visually appealing store to enhance the customer's shopping experience and drive sales.
- Train the team on inventory best practices and fresh standards, support management with inventory tasks, and make real-time adjustments to product displays.
- Support management in keeping the store compliant with company standards for opening/closing, product integrity, respectful workplace, and health and safety.
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
