Operations Supervisor - Soho

Ana Luisa•New York, NY

12d•$27 - $29•Onsite

About The Position

At Ana Luisa, we believe fine jewelry should be beautifully crafted, responsibly made, and designed to be worn every day. Rooted in modern luxury, we create elevated pieces defined by exceptional craftsmanship, timeless design, and intentional artistry. The Floor Lead, Operations plays a key leadership role in supporting store performance through operational excellence, inventory integrity, and elevated client experiences. As a trusted partner to store leadership, this individual upholds luxury standards across all aspects of the business while fostering a seamless and refined in-store environment. Blending operational expertise with a strong presence on the sales floor, the Floor Lead, Operations supports team development, cultivates clientele, and contributes to the achievement of store sales and KPI goals.

Requirements

2–3+ years of retail leadership and operations experience, preferably within luxury or premium retail
Strong operational and inventory management expertise
Proven ability to support sales performance and KPI achievement
Passion for fine jewelry, styling, and elevated client experiences
Strong organizational skills with exceptional attention to detail
Proficiency in Shopify, Google Workspace, and inventory management systems
Polished communication skills with a collaborative, client-focused approach
Flexibility to work evenings, weekends, and holidays as business needs require

Responsibilities

Support and inspire a high-performing team culture rooted in collaboration, accountability, and excellence
Drive operational efficiency while maintaining the highest standards of inventory accuracy, organization, and loss prevention
Partner with store leadership to achieve sales goals and key business metrics, including conversion, AOV, UPT, and client retention
Deliver bespoke service and elevated client experiences that strengthen loyalty and brand affinity
Maintain exceptional visual merchandising standards, ensuring all displays, pricing, and product presentation align with brand expectations
Oversee front and back of house operations, including replenishment, shipment processing, inventory audits, and omni-channel transactions
Serve as a leadership presence on the sales floor by coaching team members, supporting clienteling efforts, and reinforcing luxury service standards
Partner closely with HQ Operations and store leadership to optimize processes, improve efficiency, and support overall store performance