Floor Inspector | Westin Wilmington

PM Hotel Group•Wilmington, DE

18h•Onsite

About The Position

The Floor Inspector is responsible for ensuring the housekeeping team transforms each room into a tidy, cozy, haven. This role ensures that room attendants are equipped to deliver the perfect in-room experience for guests and anticipate needs beyond the checklist. The Floor Inspector serves as a team lead for the housekeeping staff, overseeing critical tasks such as keeping the staff on schedule, inspecting and approving public areas and guest rooms for cleanliness, overseeing laundry, ensuring timely turnover of checkout rooms, and interacting with hotel guests.

Requirements

At least one to three years of related experience.
High School diploma or equivalent.
Must be a people person.
Passion for customer service.

Responsibilities

Serving as team leads for the entire housekeeping staff including assigning and reviewing work.
Overseeing critical tasks such as keeping the staff on schedule, inspecting and approving public areas and guest rooms for cleanliness, overseeing laundry, ensuring timely turnover of checkout rooms and interacting with hotel guests in a polite and positive manner.
Providing training and guidance for housekeeping staff on hotel Standard Operating Procedures and departmental standards.
Keeping purchasing costs and labor expenses in check.