Floor Houseperson | State College Toftrees Golf Resort

SHANER•State College, PA

7h•Onsite

About The Position

The Floor Houseperson is responsible for maintaining standards of quality and cleanliness throughout daily assignments. This role involves cleaning and servicing assigned public spaces according to franchise and hotel standards, handling guest complaints to ensure satisfaction, and observing all house and safety rules, housekeeping procedures, and security procedures. The position also requires completing additional deep cleaning/seasonal cleaning functions as scheduled and other duties as assigned. The Floor Houseperson must be available to work a flexible schedule, including weekends, holidays, and varied shifts.

Requirements

Minimum one year cleaning experience; previous hotel experience preferred.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
Knowledge of proper chemical handling.

Nice To Haves

Bilingual English/Spanish a plus.

Responsibilities

Cleans hotel public areas as assigned, ensuring the hotel's established standards of cleanliness.
Responsible for reporting any maintenance deficiencies and handling guest requests or complaints.
Ensures the confidentiality and security of all guest rooms.
Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Handle guest complaints ensuring guest satisfaction.
Maintains standards of quality and cleanliness throughout daily assignments.
Observes all house and safety rules, housekeeping procedures, and security procedures.
Cleans and services assigned public spaces according to franchise and hotel standards.
Returns and restocks cart at end of shift.
Complete additional deep cleaning / seasonal cleaning functions as scheduled.
Other duties as assigned.