Floor Host

K2 Services•Los Angeles, CA

13d•Onsite

About The Position

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. The Floor Host is the “go to” person on the floor focused on delivering a hospitality-based experience to our customers and responsible for providing information and directing assistance while interfacing with all office services. This person provides visible support, on office floors, for guests and visitors, focused on connecting them with the right people/resources to get what they need and responding to ad hoc questions.

Requirements

2-3 years’ experience working in a service industry such as Hotel and Restaurant, Hospitality and/or Event Planning preferred
Must have strong technical skills (Microsoft Office Suite, Google docs, audio/visual equipment)
Able to stand for long periods of time
Works well in a fast-paced environment
Good listening and professional demeanor
Must be able to navigate clients of every professional level.
Maintain a high level of professional appearance and demeanor
Client first mentality
Demonstrates accuracy and attention to detail
Detail oriented with the ability to multitask and work in a fast-paced high energy environment where priorities are constantly changing
Solid decision-making skills within the scope of the position
Ability to meet deadlines and work under pressure
Excellent verbal and written communication skills are necessary.
Actively listen and identify both spoken and unspoken needs
Ability to use technology
Prioritizing, flexibility, adaptability

Responsibilities

Provide real-time support for meetings on all office floors, connect with meeting organizers and guests as meetings begin.
Prior to meetings, verify room requirements via email to ensure client’s expectations are met. (ex. lighting, supplies, audio visual equipment, temperature, etc.)
Continuously perform floor tours and ensure the entire space is in optimal appearance and condition.
Utilize tools and resources to identify creative solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution.
Keep abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person, through email, and on telephone.
Advocating for the client’s hoteling culture and mobile way of working by supporting guests and visitors who need help securing workspace.
Verify occupancy of rooms and reclaim unused meeting space as appropriate.
Optimize meeting rooms and workspaces, making sure space that is reserved is used.
Monitoring all meeting rooms for participants arriving/leaving with scheduled timing, rooms booked that have no show and the correct number of participants booked and closes work area at scheduled times, ensuring full preparation for operation/function.
Work with the facility maintenance team to ensure that the space remains pristine. This includes ticketing and emailing any issues such as furniture stains, damaged carpet, lighting issues, etc.
Provide a contact card for additional in-meeting support and return upon completion to reset the room for the following meeting.