Floor Care Technician - Housekeeping (FT)

Grand Traverse Resort•Acme, MI

4d•Onsite

About The Position

As a Floor Care Specialist, you will be responsible for maintaining all flooring surfaces (tile, carpet, cement, etc.) throughout the resort properties to meet the resort’s high standards of cleanliness and safety, while delivering outstanding customer service to guests and staff.

Requirements

Minimum of 6 months prior experience operating commercial floor care cleaning equipment required
Must be at least 21 years of age
Valid Michigan driver’s license and insurability under the Resort’s insurance policy required
Must be able to pass a background investigation and drug screen as a condition of employment
Possess full knowledge of floor cleaning equipment and appropriate floor cleaning supplies
Maintain familiarity with the entire resort complex and outlying areas
Consistently demonstrate exceptional customer service skills with both internal and external guests

Nice To Haves

Demonstrate patience, a positive and upbeat personality, and a team-oriented work ethic
Exhibit professionalism and tact in frequent interactions with guests and coworkers
Strong multi-tasking, organizational, and communication skills
Consistently maintain a positive attitude
Ability to meet strict deadlines
Comfortable working both independently and as part of a team
Capable of handling stressful, fast-paced environments with hard deadlines and long or irregular hours
Ability to comprehend and follow verbal and written instructions
Strong interpersonal and oral/written communication abilities

Responsibilities

Perform daily cleaning and maintenance of all floor surfaces, including carpets, tiles, and cement floors
Conduct routine maintenance and cleaning of all floor care equipment
Identify and report any floor-related issues or concerns to management
Coordinate, as needed, special cleaning projects and collaborate with management to meet unique floor care needs
Collaborate politely and professionally with other departments and managers regarding special cleaning needs
Foster positive working relationships and maintain a supportive attitude with fellow employees
Adhere to all GTRS grooming and uniform standards as outlined in the Employee Handbook
Present a professional image to GTRS staff and guests at all times
Follow all OSHA standards and resort guidelines for safe machine and chemical use
Support other areas of the housekeeping department as needed due to business demand or management request
Maintain open communication with supervisors and management
Comply with the resort’s environmental practices and sustainability initiatives (Green Mission Statement, etc.)
Securely maintain and properly care for radios, keys, and resort vehicles, ensuring their return at the end of each shift
Respond promptly and professionally to all service calls via radio, phone, or earpiece