Floor Captain (Shift Lead)

Cheeky Noodles • Ridgefield, WA

16h • Onsite

About The Position

Cheeky Noodles is a new, fast-casual restaurant focused on comfort food and community. We believe in taking care of our team so they can take care of our customers. Our first location is in a rapidly growing city, and we are hiring our inaugural team to help define our culture and deliver on our community-driven mission. The Floor Captain is primarily responsible for the guest experience within the restaurant, acting as an embedded shift lead who works the floor while coordinating the hospitality team. This role involves managing order taking, order handoff, dining room tidiness, delivery courier coordination, and restroom cleanliness. The Floor Captain ensures excellent hospitality is delivered to every guest, every visit. This is an active role requiring constant engagement, anticipating needs, supporting the team, and making guests feel valued. The ideal candidate can maintain composure in a chaotic environment, balance multiple tasks, and possesses strong leadership qualities, understanding the difference between authority and influence. This is a keyholder position with significant operating leeway and accountability, with potential for future leadership roles as the company grows.

Requirements

• A few years’ experience working in a customer-facing role in foodservice or retail, with restaurant or cafe experience strongly preferred
• Experience or familiarity with a digital register or POS (it’s ok if you haven’t used Square – we’ll train you)
• Ability to stand for the full duration of your shift (outside of breaks)
• Valid Washington state food handlers card (at start time)
• 18 years or older
• Evening and weekend availability
• Physical ability to stand for extended periods during your shift, move through a busy dining room, and traverse the stairs to the mezzanine

Nice To Haves

• A Cheeky attitude; you’re energized by service to others, you default to a positive attitude, you’re always looking for ways to have fun, and you know that you can still be serious about your performance while being a little bit foolish
• You know how to make someone feel welcome and appreciated, and you know a guest in a restaurant is never an imposition
• You thrive in a team-oriented environment, with strong communication skills and an innate desire to help your teammates succeed – and you ask for help when YOU need it
• You can perform and stay organized, even when service gets busy and things get a little chaotic
• A growth mindset mindset, with an eagerness to learn
• Punctual and professional; you know what behavior is appropriate when and with whom
• You act with integrity, and you do the right thing even when no one is watching

Responsibilities

• Welcome every guest with warmth, and take accountability for their experience from the moment they arrive until the door closes behind them on the way out
• Maintain a thorough understanding of our menu and be ready to answer guests’ questions
• Take orders and ring up transactions on the (Square) POS
• Complete assigned cleaning and maintenance tasks throughout the day to keep the dining room in great shape for guests
• Hand over dine-in orders and package takeaway and delivery orders for collection
• Ensure supplies such as cups, napkins, and flatware are always well-stocked
• Answer periodic phone calls
• Help set up the dining room for opening shifts or break down the dining room for closing shifts
• Communicate effectively with the rest of the team – both in the dining room and the kitchen – to ensure the best possible dining experience for our guests
• Perform opening/closing cash counts and prepare safe deposits
• Coordinate replacements for call-outs or if someone must be sent home during a shift, working with the GM as necessary
• Participate in interviews and support training for new team members
• Take an active role in our processes, sharing your observations and ideas on how to improve
• Support service vendor appointments as necessary
• Address and resolve guest concerns, including situations that may require discounts or comps, at your discretion
• Ensure communication with guests or delivery couriers when orders are experiencing delays in the kitchen
• Ensure all hospitality team members are completing their assigned tasks for the shift, as scheduled
• Complete opening/closing checklists, including opening or locking up the dining room for the day

Benefits

• Competitive wages, with no awkward tipping interactions
• Access to company-sponsored medical insurance after 30 days of service (for full-time employees)
• Access to company-sponsored 401(k) savings plan after 90 days of service (for full-time employees)
• Paid time off that begins accruing on your first day of work, in addition to required paid sick leave
• Steeply discounted meals during your shift, and a meal discount to use whenever you want, including dining with friends and family
• Discounts with our neighbors, like FIKA Coffee
• A culture that invests in those who want to learn and expand their skill set, and that prioritizes hiring and promoting from within

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed