Floor Associate

Hope The Mission•Lancaster, CA

1d•$0 - $18•Onsite

About The Position

Hope the Mission's thrift stores generate revenue that funds the mission. That revenue depends on customers having a good experience and choosing to come back. A store that is disorganized, unwelcoming, or poorly maintained loses sales. A store that is clean, well-stocked, and staffed by people who treat customers with warmth keeps them. The Floor Associate is the person customers interact with most. This role is most directly responsible for what the store looks and feels like on any given shift. Reporting to the Thrift Store Manager, the Floor Associate serves as the primary point of contact on the sales floor. This includes greeting and assisting customers, operating the cash register, helping shoppers find items, stocking and returning merchandise, and keeping the store clean and organized. Daily tasks include sweeping, mopping, vacuuming, taking out trash, cleaning windows and display cases, zoning shelves, and facing merchandise to keep the floor full and accessible. Hope the Mission's thrift stores are social enterprise, and they are also community spaces. The experience inside them communicates something about who we are as an organization. A customer who feels welcomed and finds what they need is more likely to return, donate, and tell others. The Floor Associate shapes that experience directly, one transaction and one interaction at a time.

Requirements

Provide courteous, patient, and helpful service to customers and community members
Operate a cash register and handle basic transactions accurately
Follow directions and complete tasks independently with minimal supervision
Maintain attention to detail in merchandising, cleaning, and stocking tasks
Manage multiple assignments and adapt to shifting priorities throughout a shift
Communicate clearly and professionally with staff, volunteers, and the public
Work effectively with people from diverse backgrounds and experiences
Maintain confidentiality regarding participants, customers, staff, and the organization
Demonstrate reliability, punctuality, and consistent follow-through on assigned work
Act with integrity, kindness, and professionalism in all interactions
Background Screening – Employment is contingent upon the successful completion of a criminal background check.
Drug and Alcohol Testing – Candidates must pass pre-employment and, if applicable, ongoing drug and alcohol screenings in accordance with company policy.
Motor Vehicle Record (MVR) Check – For roles requiring driving, employment is contingent upon an acceptable driving record.
Legal Eligibility to Work – Candidates must provide proof of legal authorization to work in the United States.
Compliance with Company Policies – All employees must comply with company policies, including safety, confidentiality, and conduct standards.

Responsibilities

Greet and assist customers throughout the store
Operate the cash register accurately and efficiently
Help customers locate items and answer questions about the store
Thank customers for shopping and supporting Hope the Mission
Stock merchandise and return items to their proper location
Zone shelves by straightening and reorganizing to increase item visibility
Face shelves by pulling items forward to create the appearance of a full display
Sweep, mop, and vacuum the sales floor daily
Take out trash and maintain clean common areas throughout the shift
Clean windows and glass display cases
Maintain a clean, safe, and organized store environment at all times
Communicate consistently and respectfully with staff, volunteers, and the public
Foster a warm, courteous, and professional atmosphere in all interactions
Perform other duties as assigned by the Thrift Store Manager