Flood Team Lead
Allied Solutions•Carmel, IN
•Onsite
About The Position
The Flood Team Lead is a senior-level role responsible for managing complex flood insurance compliance cases, mentoring junior staff, and contributing to strategic initiatives within the flood operations team. This position requires expert-level knowledge of NFIP and private flood insurance regulations, strong communication skills, and the ability to lead process improvements and support audit readiness.
Requirements
- High school diploma or GED.
- 5+ years of experience in flood insurance operations, loan servicing, or insurance compliance.
- 5-7 years of leadership experience.
- Proven expertise in NFIP and private flood insurance policy review and regulatory interpretation.
- Experience mentoring or leading teams in a flood operations environment.
- Strong understanding of audit processes, force-placement procedures, and compliance strategy.
- Excellent communication skills with experience managing agent and lender relationships.
Nice To Haves
- Bachelor’s degree preferred.
- Certification such as Certified Floodplain Manager (CFM) or equivalent.
Responsibilities
- Review and resolve escalated or high-risk flood insurance cases.
- Interpret advanced policy documentation including endorsements and elevation certificates.
- Ensure compliance with NFIP, private insurance, and lender-specific standards.
- Serve as a initial reviewer for coverage adequacy and documentation accuracy.
- Provide guidance and support to Flood Specialists I and II.
- Lead training sessions and assist in onboarding new team members.
- Offer performance feedback and support skill development.
- Act as a resource for technical and procedural questions.
- Maintain strong working relationships with insurance agents and lender partners.
- Handle complex outbound and inbound communications regarding policy issues.
- Resolve disputes and ensure timely documentation delivery.
- Represent the flood operations team in cross-functional meetings.
- Lead preparation for internal and external audits.
- Monitor regulatory changes and update procedures accordingly.
- Collaborate with compliance and legal teams to ensure readiness and accuracy.
- Develop and maintain documentation for regulatory reporting.
- Identify inefficiencies and recommend workflow enhancements.
- Contribute to SOP development and system optimization.
- Participate in cross-functional initiatives to improve flood operations.
- Support departmental goals and strategic initiatives.
- Assist with overflow work and special projects.
- Provide input on technology and system enhancements.
Benefits
- medical, dental and vision insurance coverage
- 100% company-paid life and disability coverage
- 401k options with company match
- three weeks PTO by the end of the first year
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
