Flood Plain Technician II

Pasco County•New Port Richey, FL

About The Position

Responsible clerical, technical, and customer service work concerning the review of permit applications for development within Pasco County. Provides a professional and courteous response via telephone, in person in writing and on-line. Under the supervision of the Floodplain coordinator, the position performs work of moderate difficulty, gathering, analyzing and interpreting National Floodplain Insurance Program (NFIP) requirements; ensuring compliance with NFIP requirements, proactive participation in the Community Rating System (CRS) Program; compliance with the county floodplain management, and assisting in the development and implementation of other floodplain management related programs. Assists Floodplain Coordinator with Substantial Improvement Estimates, Elevation Certificate review, complex base flood elevation determinations and site visits for violations. Answers customer questions concerning which construction activities within the floodplain and projects require permitting. Assists citizens with inquiries, complaints, investigations, billing questions and account information. Provides specific information about procedures, floodplain regulations, fees, ordinances, permits, plans, and codes. Assists Floodplain Coordinator with Elevation Certificate review and Substantial Improvement Estimates. Reviews permit applications within the floodplain for compliance and accuracy. Establishes and maintains files and records. Performs data entry and retrieval using a computer software application. Performs related work as requested by Floodplain Coordinator and/or Flood Program Manager.

Requirements

Graduation from an accredited college or university with an Associate degree in building construction, business administration, emergency management, public policy, urban planning or related field and two (2) years of Floodplain Management experience OR graduation from high school or possession of an acceptable equivalency diploma and two (2) years of customer service experience in an office setting and two (2) years of experience in Floodplain Management experience.
Knowledge of general office practices and procedures.
Able to use computer systems in researching reference files.
Able to learn Pasco County's policies and procedures concerning application review and permit issuance.
Familiarity with the construction trades and real estate.
Ability to interpret construction plans, deeds, and site plans.
Ability to answer questions and review permit applications in a customer service environment.
Ability to make decisions and work without close supervision.
Knowledge of applicable Florida Statutes and local resolutions and ordinances relating to floodplain permit requirements.
Ability to communicate effectively, orally and in writing, with a variety of audiences.
Ability to enforce and interpret the Floodplain Management Program with firmness, tact and impartiality.
Ability to operate a personal computer, calculator and other office equipment.
Able to communicate effectively using verbal, written, and visual communication.
Must possess a valid Florida driver's license.
Must possess a Certified Floodplain Manager (CFM®) Certificate.
Certified International Code Council Permit Technician or must obtain within six (6) months from date of hire.

Nice To Haves

Certificate of Attendance from FEMA Emergency Management Institute E0273 preferred
Certificate of attendance from FEMA Emergency Management Institute E0284 preferred

Responsibilities

Gathering, analyzing and interpreting National Floodplain Insurance Program (NFIP) requirements
Ensuring compliance with NFIP requirements
Proactive participation in the Community Rating System (CRS) Program
Ensuring compliance with county floodplain management
Assisting in the development and implementation of other floodplain management related programs
Assisting Floodplain Coordinator with Substantial Improvement Estimates
Assisting Floodplain Coordinator with Elevation Certificate review
Assisting Floodplain Coordinator with complex base flood elevation determinations
Assisting Floodplain Coordinator with site visits for violations
Answering customer questions concerning which construction activities within the floodplain and projects require permitting
Assisting citizens with inquiries, complaints, investigations, billing questions and account information
Providing specific information about procedures, floodplain regulations, fees, ordinances, permits, plans, and codes
Reviewing permit applications within the floodplain for compliance and accuracy
Establishing and maintaining files and records
Performing data entry and retrieval using a computer software application
Performing related work as requested by Floodplain Coordinator and/or Flood Program Manager