Floating Store Manager - Boston Metro

Morgan Memorial Goodwill Industries•Boston, MA

1d•$63,000 - $72,000•Onsite

About The Position

This position is responsible for managing and maintaining a productive and efficient store that creates an enjoyable shopping environment for customers. The Store Manager is accountable for budget, cost control, store revenue and loss prevention, as well as managing and developing store employees.

Requirements

High school diploma or equivalent
Two to five years of retail sales experience
A minimum two years supervisory experience
Strong leadership skills
Ability to train, develop and motivate staff
Good team building skills
Ability to drive sales and have a strong customer focus
Ability to work with a diverse group of customers, staff, and with individuals with disabilities
Ability to determine when to direct a problem situation to a supervisor
Ability to utilize computers and relevant software programs as necessary for operations/administrative deliverables
Satisfactory results of all required background checks

Responsibilities

Oversees and coordinates daily tasks and activities of a team within established budgets and goals.
Provides direction and supervision of employees engaged in sales, inventory-taking, reconciling cash receipts, and performing services for customers using established policies and procedures.
Assesses floor inventory and determines priority needs for sales floor.
Informs staff of promotions and sales incentives for communication to customers.
Works with program staff to provide a rewarding and effective training experience for program participants.
Displays and merchandises stock in order to create an appealing and conducive selling environment.
Prepares daily deposits of cash for pickup by armored car service.
Manages cashier and store discrepancies and provides training to remedy ongoing cash related issues.
Provides leadership standard for customer service. Manages customer complaints in a tactful and efficient manner.
Orders stock, receives deliveries, and manages inventory.
Communicate effectively with subordinates, immediate supervisors, and Executive team as necessary and appropriate.
Performs work activities of subordinates, such as cleaning, production, donor management, and sales.
Provides oversight to donor interaction and donation volume management. Maintains accurate record of donor visits.
Ensures textile and hard goods production goals are met according to established allocations.
Ensures that all available sellable products are made available for sale as soon as possible, are tagged/priced appropriately, and that stock rotation is maintained as directed in retail work instructions.
Provides instruction and maintains standards of quality in regard to production and merchandising.
Prepares for scheduled truck deliveries, and load/unload trucks, as necessary.
Provide strategic direction to manage donor and production activity and anticipate potential issues/problems.
Maintain proper equipment levels.
Trains new hires and evaluates employee’s performance.
Builds and maintains a motivated and efficiently trained sales/production staff.
Educates staff regarding policies, procedures, and work instructions. Informs staff of any pertinent changes to policy and procedure.
Submits daily and weekly production reports, maintains sales log, processes staff payroll, completes employee scheduling, and completes other administrative deliverables, as necessary.
Provides recommendation for marketing and merchandising plans.
Provides sales and expense budget recommendations.
Knowledgeable of all policies and procedures and assures compliance.
Practices and encourages safe working conditions for all staff.
Responsible for reporting to after-hours alarm calls and employee call outs.
Ensures staff coverage is appropriate for business needs. If necessary, works additional shifts to provide necessary coverage.
Maintain IT operational platforms including human resources software and point of sale systems.
Performs other duties as assigned.
Provides direction and performs activities related to improving department and employee performance to meet goals and objectives.
Performs administrative requirements, such as staff payroll and scheduling.
Measures productivity by analyzing performance data and activity reports.
Collaborates with other departments and serves on various committees of the organization as required by existing regulations or as appointed.
Attends training opportunities that enhance job related skills.
Assist in the development of department(s) budget.
Assist in hiring, training, supervise and coaches staff; provides feedback, determines workload, delegates assignments, recommend promotions, transfers, evaluates employees performance and disciplinary actions.
Sets performance objectives for individual team members that relate to team goals.
Exercises discretion, confidentiality, and sensitivity.
Performs duties in accordance with Goodwill’s standard policies and procedures.