Floating Leasing Specialist

The NRP Group LLC•Walnut Creek, CA

23h•Hybrid

About The Position

Come join NRP’s A+ team! We’ve been recognized as a “Top Workplace” because we promote a culture where our team can build long-term careers and connections. As we grow as a company, our goal is that you will grow in your career. NRP has been recognized with several industry awards including Top Workplaces; Best and Brightest Companies to Work For; and National Apartment Association’s Best Places to Work. We value our employees by offering a competitive benefit package. Join the NRP Group as a Floating Leasing Specialist for our 2 Austin communities, Terrace at Walnut Creek, and Bridge at Harris Ridge! Under the direction of the Community Manager, the Leasing Specialist is responsible for maximizing occupancy by generating qualified traffic, networking within the local community, scheduling appointments, securing rentals, promoting resident retention, and providing or coordinating exceptional customer service.

Requirements

High school diploma or equivalent, college preferred
1-year customer service or sales experience (or relevant education)
Strong computer skills and proficiency in Microsoft Office
Valid Driver’s License and reliable transportation

Nice To Haves

Tax Credit Specialist (TCS) accreditation preferred
Yardi Experience preferred

Responsibilities

Conduct all leasing activities at the property, responding to telephone inquiries, providing tours of apartments and amenities, following up with prospects, and coordinating all move-ins
Perform telephone market surveys and physical shops of competitors
Recommend strategies and programs for on-site marketing activity
Develop and monitor merchant/neighborhood referral programs for move-in packets, newsletters, and resident retention
Initiate sales outreach plans including but not limited to new development, community management, internal and external communication, and support
Recommend programs and strategies to increase qualified traffic and closing ratios
Maintain passing e-shop, phone shop, and physical shop scores
Maintain closing ratios in line with NRP policies and procedures
Maintain a working knowledge of the LIHTC program and be able to help ensure file compliance
Adhere to all NRP prospect and resident follow up procedures including, but not limited to, sales, service, request and random follow up
Inspect apartments with the new residents at move in and complete all the necessary paperwork
Support Community Assistant with tracking renewals, lease expirations, and notices to vacate
Collect and accurately process and report receipt of application fees, security deposits, rents and other fees
Keep files, desk, and leasing area organized
Comply with all Fair Housing regulations, Tax Compliance regulations, and other laws as they relate to property specific guidelines and occupancy standards
Inspect market ready units and models each morning, ensure models/mini-models are stacked with refreshments, lights on and show ready
May occasionally be required to assist at other properties
Run errands to support the property as necessary
Assist in planning of resident functions
Walk the property for curb appeal and overall property appearance
Assist with the monitoring and directing of service operations to ensure service requests are completed within 24 hours and curb appeal standard are met
Provide excellent customer service and display courteous and professional attitude toward all customers
Maintain availability for resident functions, community affiliated events and weekends
Perform other duties as required