Division General Manager (HOA), Urban, LA
About The Position
PMP is seeking a motivated, detailed, communicative, and personable professional to join our team as Floating General Manager, Urban, Los Angeles. Property Management Professionals LLC. (PMP) is an industry leading Association management firm providing extraordinary services to common interest developments throughout Southern California, Arizona, Utah and Texas. PMP delivers a boutique-style level of service only a local management partner can, with the depth and breadth of support and training only seen at much larger management firms. PMP is one of the fastest growing management firms in each of our respective submarkets, which provides our team members’ a unique opportunity to develop and grow their careers. Our people-centric culture attracts and retains the industry’s top talent and has served as one of our competitive advantages, driving our growth and success over the past decade and a half. PMP is looking for energetic, passionate, personable, and detail-oriented professionals to join our growing team. The right candidate will embrace change, celebrate innovation, and have an unwavering passion for providing extraordinary customer service to our valuable clients. PMP’s Floating General Manager is responsible for providing support to the on-site management teams in the Urban Division; a division dedicated to mid and high-rise buildings with on-site staff and lifestyle centric service. The position is a hybrid-remote role that will require work in the divisional office, on-site at properties, and work from home. The ideal candidate will possess strong leadership and communication skills, extensive financial and budget experience, a detailed knowledge of building maintenance, a positive demeanor with a passion providing extraordinary customer service.
Requirements
- 4 Year College Degree
- 5-10 years of experience as an on-site General Manger, Division Manager, or experience similar in role
- Extraordinary customer service skills
- Exceptional writing and communication skills
- Proficient in Microsoft Word, Excel, and PowerPoint
- Proficient in reviewing and understanding budgets and financial statements
- Working knowledge of mechanical, electrical, and plumbing components for condominium buildings
- Strong organizational skills
- An honest, responsible, optimistic, and enjoyable demeanor
- Prior experience in a luxury high-rise environment is required
Nice To Haves
- Association industry credentials preferred, i.e. CMCA, AMS, CCAM
- CMCA or AMS designation is highly desired
Responsibilities
- Provide extraordinary customer service to residents, guests, Board Members, and vendors, ensuring PMP’s service standards are maintained during periods of General Manager absence or transition.
- Serve as the acting General Manager for assigned communities during scheduled and unscheduled absences of the on-site manager, ensuring continuity of leadership, operational stability, and responsiveness to Board and resident needs.
- Conduct scheduled property visits to collaborate with on-site teams, perform common area inspections, and complete maintenance and compliance tours to ensure adherence to association standards and governing documents.
- Monitor and advance progress on the Association’s Action Item Tracker, working with on-site teams and vendors to ensure timely completion of Board directives, maintenance initiatives, and operational priorities.
- Maintain organized Association books and records, ensuring compliance with legal requirements and PMP standards for both electronic and physical documentation.
- Prepare Board Packets and supporting documentation in advance of Board Meetings, ensuring materials are complete, accurate, and delivered in accordance with established timelines.
- Attend and facilitate Board Meetings when covering for the General Manager, supporting productive discussions and documenting key decisions and action items.
- Prepare Association communications and required notices, ensuring postings and distributions comply with state civil code requirements and governing documents.
- Work closely with PMP’s Property Accountant to assist in preparing annual operating budgets, reviewing financial reports, and managing expense projections.
- Review, code, and process invoices with accurate general ledger (GL) coding to ensure proper financial tracking and reporting.
- Coordinate with association legal counsel on compliance matters and legal proceedings, assisting with documentation, communication, and workflow as necessary.
- Secure vendor proposals and competitive bids for maintenance and capital improvement projects, coordinating scheduling and monitoring project progress to ensure work is completed in accordance with approved scopes and budgets.
- Work directly with general contractors and specialty vendors on large-scale repair, maintenance, and reserve projects, verifying project milestones, timelines, and cost expectations.
- Process resident work orders and service requests, actively tracking all maintenance and repair items through completion.
- Collaborate with PMP senior leadership to support Association initiatives, operational improvements, and special projects.
- Respond to after-hours emergency matters as necessary, coordinating with vendors and on-site staff to ensure timely resolution.
- Participate in ongoing training and professional development to maintain current knowledge of community association management best practices and regulatory updates.
- Perform any additional duties as assigned by the Board of Directors or PMP leadership.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
