Floating Financial Center Associate (Teller) - Berks County, PA

Mid Penn Bank - Millersburg Branch•Royersford, PA

43d•Onsite

About The Position

Mid Penn Bank is seeking a Floating Financial Center Associate to join their team in the Berks County Market, PA. The bank emphasizes the importance of a skilled, satisfied, and valued workforce, offering opportunities for skill development and professional growth. They provide a comprehensive range of flexible benefits to support employee well-being. The Financial Center Associate is responsible for supporting daily financial center activities while adhering to all guidelines. Key duties include cashing checks, receiving deposits, processing authorized transactions, balancing a cash drawer, and maintaining accurate records. The role also involves delivering superior customer service, promoting the bank's products and services, and directing customers to appropriate personnel for specialized financial needs.

Requirements

A high school diploma or equivalent.
Previous cash handling and customer service experience preferred.
Moderate reading, writing, and grammar skills.
Proficient analytical and mathematics skills.
Proficient communicative and interpersonal relations skills.
Proficient eye-hand coordination.
Ability to operate various office machines.
Technical supervisory skills and sufficient skills to provide assistance in training of entry level Financial Center Associates.
Ability to sit, stand, walk, bend, stoop, reach with hands or arms, use hands to manipulate objects, lift items weighing 50 lbs. or less.
Visual, auditory and speaking skills.
Valid driver’s license is required.
Must be authorized to work in the United States without sponsorship for a work visa by Mid Penn Bank currently or in the future.

Responsibilities

Performs Financial Center Associate operational duties by conducting paying and receiving activities accurately within the guidelines of the organization’s Financial Center Guidelines.
Operates and balances cash drawer accurately and efficiently.
Greets and serves customers in a friendly and courteous manner.
Proactively seeks out new opportunities to deepen relationships with customers through suggestive sales techniques; actively refers customers to appropriate customer service personnel.
Coordinates specific work tasks with other personnel within the financial center as well as with other departments in order to ensure the smooth and efficient flow of information.
Possesses sufficient knowledge of the organization’s products and services in order to refer customers to the appropriate person or department for specialized financial services.
Effectively utilizes the organization’s Customer Relationship Management program to track customer sales and service activities.
Accepts deposits of various account types.
Cashes checks within approved authority and operating policy.
Sells official monetary instruments.
Accepts loan payments, safe deposit box rent, and other related payments.
Processes night deposits and mail deposits.
Prepares and processes daily work for remote capture.
Balances cash drawer in a timely manner.
Provide safe deposit box services to customers as needed.
Balances and/or services ATM machines as needed.
Responds to inquiries relating to his/her particular area, or to requests from customers, other company personnel, etc., within given time frames and within established policy.