Floating customer service representative

Select Mgmt • San Antonio, TX

14h • $15 - $16 • Onsite

About The Position

The Floating Customer Service Representative plays a critical role in ensuring exceptional customer experiences across multiple locations and departments within the organization. This position requires adaptability and a comprehensive understanding of various customer service protocols to effectively support different teams as needed. The representative will be responsible for addressing customer inquiries, resolving issues, and providing product or service information with professionalism and empathy. By floating between departments or locations, this role helps maintain consistent service quality and operational efficiency during peak times or staff shortages. Ultimately, the Floating Customer Service Representative contributes to customer satisfaction and loyalty by delivering timely and accurate assistance in a dynamic work environment.

Requirements

• Must be able to work full-time schedule listed above
• Positive attitude and strong work ethic
• Excellent communication skills
• Detail-oriented and organized
• High school diploma or equivalent required
• Must be able to pass a company background screening, which may include criminal, credit, and employment verification, consistent with applicable state and federal laws.

Nice To Haves

• Previous customer service experience preferred but not required
• Computer and data entry experience preferred but not required
• Motivated, honest, dependable, and looking for a long-term career opportunity
• Value team members who represent our company with integrity and professionalism within the communities we serve.

Responsibilities

• Provide exceptional customer service in person and by phone
• Explain loan products, terms, and payment options clearly and professionally
• Evaluate vehicles and process loan applications
• Manage customer accounts and payment processing
• Perform data entry and maintain accurate records
• Make courtesy reminder calls as needed
• Maintain compliance with company policies and applicable laws

Benefits

• Competitive pay
• 6 paid holidays
• Paid vacation
• Paid on-the-job training
• Full-time, stable work schedule
• Career growth opportunities
• Medical, dental, vision, and other voluntary benefit options available beginning on the 91st day of employment, subject to plan terms and eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED