Floating Community Director

Hilltop Residential•Irving, TX

1d•Hybrid

About The Position

At Hilltop Residential, we are proud of our vibrant culture. We are a world-class real estate investment company that provides unparalleled excellence to our customers and investors. Hilltop is dedicated to creating an unforgettable experience not only as a great place to live, but also a great place to work, and we are honored to have received the recognition as a Great Place to Work three years in a row, as well as being named a Top Workplace by the Houston Chronicle! If you want to be a part of a fast-growing company that puts their employees first – Hilltop Residential is it!

Requirements

Prior experience as a Community Director in Multifamily Property Management, with a proven track record of success
Ability to travel daily to various community locations within the DFW portfolio as assigned, with no guaranteed permanent property assignment
Flexibility to be reassigned to a different community at any time, with assignments determined at the company's discretion
Comfortable operating with a high degree of independence and adaptability in unfamiliar environments
Ability to effectively lead and manage a diverse team of staff members.
Strong analytical skills with the ability to assess community needs, solve problems, and implement practical solutions.
Demonstrated ability to resolve challenges quickly and efficiently.
Excellent verbal and written communication, with strong interpersonal skills.
Ability to prioritize tasks and manage multiple projects in a fast-paced environment.
Comprehensive knowledge and understanding of multifamily operations including: people management, financial reporting, problem-solving, sales, maintenance, and resident relations
Positive attitude, strong work ethic and ability to lead and motivate others
Onesite by Realpage experience required
Proficiency in Microsoft Office Suite including Word, Excel & Outlook
Weekends and holidays as required
Valid driver's license and/or access to reliable transportation

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Oversee and manage the daily operations of the community, ensuring a high standard of service and resident satisfaction.
Lead, mentor, and support a team of leasing, maintenance, and administrative staff, fostering a positive work environment and culture of collaboration.
Analyze community performance, set goals, and implement strategies to meet occupancy, leasing, and retention targets.
Monitor and manage the financial performance of the property, including budgeting, rent collections, and expense control.
Develop and implement marketing strategies to attract and retain residents.
Ensure compliance with all student housing policies, safety regulations, and legal requirements.
Maintain current knowledge and understanding of the industry, competition, and market.
Address resident concerns and issues, providing excellent customer service and creating a welcoming living environment.
Conduct regular inspections of the property to maintain a high standard of cleanliness, safety, and overall appeal.
Report regularly to senior management on community performance and areas for improvement.
Generate strategic plans to meet individual and community performance goals and achieve market results that consistently exceed sub-market occupancy and rent growth performance
Demonstrate a people driven attitude by building strong working relationships with your team members, peers, leadership, and support department team members
Travel between assigned communities within the DFW portfolio as needed to provide leadership coverage during staffing transitions, leaves of absence, and vacancies, with travel schedule and assignments subject to change at the company's discretion
Quickly assess each community's current operations, team dynamics, and outstanding priorities upon arrival to minimize disruption to residents and staff during transition periods
Maintain consistent communication with the Regional Manager and outgoing/incoming Community Director to ensure continuity of operations, ongoing projects, and resident commitments across assignments
Adapt to varying property systems, team structures, and community-specific procedures across multiple sites within the portfolio