Floating Assistant Store Manager- Boston Metro

Morgan Memorial Goodwill Industries•Boston, MA

42d•Onsite

About The Position

This position is responsible for assisting the store manager maintain and supervise a well-organized and efficient store that creates an enjoyable shopping environment for customers. The Floating Assistant Store Manager provides direction and supervision of employees engaged in sales, inventory-taking, reconciling cash receipts, and performing services for customers using established policies and procedures. They are responsible for opening and closing the store, performing mid-shift duties, and working towards achieving budgeted sales quotas by managing inventory, pricing merchandise, and ensuring excellent customer service. The role involves building and maintaining a motivated sales staff, informing them of promotions and policies, training and evaluating performance, and providing feedback to the Store Manager. Additionally, the Floating Assistant Store Manager completes sales reports, manages inventory, orders stock, maintains sales logs, processes payroll, schedules personnel, and tallies money daily. They are also responsible for displaying and merchandising stock, managing customer complaints, performing subordinate tasks such as cleaning and organizing, and working with program staff to provide a rewarding training experience for program participants. This includes scheduling daily tasks, evaluating performance, and making recommendations to the program coordinator. The incumbent must be knowledgeable of all policies and procedures and ensure compliance, and perform other duties as assigned.

Requirements

High school diploma or equivalent
Minimum of 3 years of retail sales experience
Minimum of two years supervisory experience
Strong leadership skills
Ability to train, develop and motivate staff
Good team building skills
Ability to drive sales and have a strong customer focus
Ability to work with a diverse group of customers and staff, and with individuals with disabilities
Ability to determine when to direct a problem situation to a supervisor
Satisfactory results of all required background checks

Responsibilities

Provides direction and supervision of employees engaged in sales, inventory-taking, reconciling cash receipts, and performing services for customers using established policies and procedures.
Opens and closes the store at the proper times and performs mid-shift duties.
Assists the manager in achieving budgeted sales quotas by completing daily budget sheets, pushing and pulling inventory, and accurately pricing high-end merchandise, offering excellent customer service, and ensuring the store opens on time and is kept clean.
Builds and maintains a motivated and efficiently trained sales staff.
Informs staff of promotions, policies and procedures.
Trains and evaluates employee’s performance.
Provides performance feedback to Store Manager.
Completes weekly/daily sales reports, upkeeps inventory, orders stock, maintains sales log, processes staff payroll, schedules personnel, and tallies money daily.
Displays and merchandises stock in order to create an appealing and conducive selling environment.
Manages customer complaints regarding salespeople, merchandise and/or store policy in a tactful and efficient manner.
Performs work activities of subordinates, such as cleaning and organizing racks and displays and selling merchandise.
Works with program staff to provide a rewarding and effective training experience for program participants.
Schedules daily tasks, evaluates performance and makes recommendations to program coordinator.
Assures compliance with all policies and procedures.
Performs other duties as assigned.