Floating Assistant Site Director - CCAC Senior Buildings

Catholic Charities USA•Chicago, IL

11d•Onsite

About The Position

Catholic Charities of the Archdiocese of Chicago partners with mission-driven people and organizations across Cook and Lake counties to witness a message of mercy and hope to a world in need by improving lives and nourishing spirits; strengthening and empowering people, families, and communities; and committing to being present to our times through the eyes of faith. Role Overview The Floating Assistant Site Director - CCAC Senior Buildings oversees daily operations and resident services across multiple communities, managing administration, compliance, financial tasks, emergencies, and site support while fostering a welcoming environment and ensuring adherence to organizational and regulatory standards in collaboration with Site Directors and Program Managers.

Requirements

Professional, courteous, and committed to providing exceptional service
Strong conflict resolution and mediation abilities
Proficient in Microsoft Office; strong problem-solving and mathematical skills
Exceptional attention to detail and accuracy in all work
Proven ability to maintain precise records, manage multiple priorities, and demonstrate strong organizational skills
Clear and effective verbal and written communication skills, with particular strength in conveying funding guidelines and preparing resident notices
Ability to adapt quickly to different site environments and teams
Strong organizational and time-management skills to handle multiple priorities across locations
Willingness to travel regularly and work flexible hours, including evenings and weekends
H.S. Diploma or GED; 1--3 years relevant experience
Must obtain NCHM Certified Occupancy Specialist certificate within 12 months
Comply with program and/or Agency requirements related to: Background check and DMV check
Kneel and move from sitting, bending, kneeling, or standing multiple times a day
Climb up and down up to 3 flights of stairs at a time
Lift, push, and pull up to 10 lbs
Lift, push, and pull up to 25 lbs
Lift, push, and pull up to 50 lbs

Nice To Haves

Proficient in Microsoft Outlook and property management software
Experienced in handling resident disputes and emergencies with composure and effectiveness
Associate's Degree (AA); 3--5 years relevant experience
NCHM Certified Occupancy Specialist (COS)

Responsibilities

Assist in managing operations across multiple communities, ensuring smooth and efficient day-to-day functioning.
Create and maintain a welcoming environment for a diverse range of individuals, demonstrating courtesy, diplomacy, and a commitment to service excellence in all interactions.
In absence of the Site Director or during emergency situations, assume the responsibilities of the Site Director under the direction of a Program Manager or Team Lead.
Able to respond to emergencies as needed, after hours and/or on weekends.
Manage financial and administrative tasks for assigned site(s), including the collection, deposit, and posting of monthly rent payments, and issuing timely notices for delinquent accounts in accordance with CCAC policies.
Process property-related invoices accurately upon receipt, ensuring prompt entry into the organization's designated accounting system and adherence to established procedures.
Prepare and submit all required compliance reports and ensure readiness for annual audits.
Perform a full range of administrative duties and coordinate resident services.
Support compliance and resident services across communities, including maintaining outreach and waitlists, completing housing applications, and verifying eligibility.
Assist with move-ins and recertifications by scheduling interviews, facilitating forms, collecting documentation, performing rent calculations, and preparing lease agreements.
Ensure that all physical and electronic files are maintained in strict accordance with CCAC standards, as well as investor and regulatory requirements.
Provide site support and assist with training, reporting issues and unusual situations to Site Directors and Program Managers, and offering recommendations as appropriate.
Assist with annual, unit, and site inspections.
Support resident activities, including event setup and cleanup.
Respond to and coordinate the resolution of resident and maintenance-related emergencies.
Provide training support as needed and participate in specialized training sessions offered by regulatory agencies, investors, funding bodies, and/or the organization.
Engage in ongoing learning and development, seeking and applying feedback to continuously improve performance and contribute to team and organizational success.
Exhibit alignment with the team's clear goals that are mission-focused, grounded in Catholic Charities history, and tied to action.
Contribute to a joy-filled culture built upon respect and inclusion, team pride, and community spirit.
Collaborate effectively to support excellent process, accountability, and constructive conflict.
Demonstrate a commitment to growth through learning, forgiveness, and reflection.