Assistant Site Director - CCAC Senior Buildings

Catholic Charities of the Archdiocese of Chicago•Chicago, IL

About The Position

Catholic Charities of the Archdiocese of Chicago partners with mission-driven people and organizations across Cook and Lake counties to witness a message of mercy and hope to a world in need by improving lives and nourishing spirits; strengthening and empowering people, families, and communities; and committing to being present to our times through the eyes of faith. Role Overview The Assistant Site Director will support the daily operations of the community by ensuring smooth functioning, managing finances and compliance, handling resident services and housing processes, maintaining accurate records, assisting in emergencies and inspections, and contributing to organizational success through ongoing training and professional development.

Requirements

Minimum H.S. Diploma or General Education Degree (GED) 1-3 years relevant experience
Must obtain NCHM Certified Occupancy Specialist certificate within 18 months.
Kneel and move from sitting, bending, kneeling, or standing multiple times a day
Climb up and down up to 3 flights of stairs at a time
Lift, push, and pull up to 25 lbs
Background check

Nice To Haves

Preferred Associate's Degree (AA) 3-5 years relevant experience
Preferred NCHM Certified Occupancy Specialist (COS)

Responsibilities

Assist in managing the daily operation of the community, ensuring smooth and efficient day-to-day functioning. Create and maintain a welcoming environment for a diverse range of individuals, demonstrating courtesy, diplomacy, and a commitment to service excellence in all interactions. In absence of the Site Director or during emergency situations, assume the responsibilities of the Site Director under the direction of a Program Manager or Team Lead. Able to respond to emergencies as needed, after hours and/or on weekends.
Manage all receivables, including the collection, deposit, and posting of monthly rent payments, and issues timely notices for delinquent accounts in accordance with CCAC policies. Processe property-related invoices accurately upon receipt, ensuring prompt entry into the organization's designated accounting system and adherence to established procedures. Prepare and submit all required compliance reports and ensure readiness for annual audits. Perform a full range of administrative duties and coordinates resident service.
Support the maintenance of community outreach and waitlists, including the annual update process and the opening or closing of lists as needed. Complete housing applications promptly to evaluate and verify compliance with tenant selection criteria and program eligibility requirements. Assist with the move-in and recertification process by scheduling interviews, facilitating the completion of forms, following up on required documentation, performing rent calculations, and preparing lease agreements. Ensure that all physical and electronic community files are maintained in strict accordance with CCAC (Catholic Charities of the Archdiocese of Chicago) standards, as well as investor and regulatory organization requirements.
Report all issues and unusual situations to the Site Director and Program Manager, providing recommendations as appropriate. Assist with annual, unit, and site inspections. Support resident activities, including event setup and cleanup. Respond to and coordinate the resolution of resident and maintenance-related emergencies. Provide training support as needed and participate in specialized training sessions offered by regulatory agencies, investors, funding bodies, and/or the organization.
Engage in ongoing learning, training, and skill development, seeking and applying feedback to continuously improve performance and contribute to team and organizational success.

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