Floating Assistant Community Manager

Thrive Communities•Seattle, WA

1d•$29 - $32•Onsite

About The Position

Feel Seen at Thrive! Thrive's purpose is to be the most trusted partner in property management by delivering outstanding results for clients, inspiring associate engagement, and elevating living experiences for residents. By cultivating award-winning workplaces, we foster an environment of connection, compassion and fun that our personnel extend to everyday life at their communities. Happy, inspired associates lead to happy, supported residents. We are dedicated to our boutique, at-scale approach to property management and building communities that flourish, which stems from hiring strong associates to grow with Team Thrive! Our Values are simple: Do the Right Thing, Do Work to be Proud of, and Be a Great Place to Work. Voted one of Washington and Portland's best workplaces for several consecutive years, Thrive builds on its culture by offering the following benefits: This is a floating role that requires frequent travel across the Greater Puget Sound area.

Requirements

2+ years experience in property management or equivalent experience, including leasing, sales/closing, and customer service.
Experience with Yardi/CRM and On-Site
Accounts Payable experience or prior experience reviewing and paying/entering invoices.
Drivers license required. This is a floating role that requires the ability to travel to various locations in Washington which may or may not be accessible by public transportation.
Highly detail oriented with the ability to provide accurate and timely reports and information.
Comfortable working in a fast-paced, customer service-oriented environment.
Strong understanding of industry terms.
Ability to interpret and understand tenant file information and complex documents such as regulatory agreements and program regulations.
Ability to de-escalate conflict and remain calm and courteous at all times.
Kind, thorough, and clear in communication with residents, vendors, subordinates, home office departments, ownership, and leadership.
Respectful and understanding of diverse, cultural and socio-economic backgrounds.
Communicates effectively, builds trust, and addresses community challenges with cultural awareness and equity.
Performs duties under pressure and with the ability to meet competing deadlines.
Takes instructions and feedback from supervisors and is able to follow direction, learn and grow with a positive outlook.
Exercises strong problem-solving skills.
Interacts with co-workers, supervisors, guests, and the public in a professional and pleasant manner.
Strong time management, organizational, and prioritization skills.
Strong attention to resident satisfaction and retention.
Ability to read, write, speak and comprehend English using correct grammar and punctuation.

Responsibilities

Maintains accurate resident records. Updates all rents, deposits and application fees received from residents on a daily basis. Issue appropriate notices when necessary (e.g. late payments, eviction notices, returned check memos).
Deposits all receipts prior to bank close each day.
Enters invoices daily into appropriate system for timely payment.
May use and reconcile property credit card in accordance with accounting policies and deadlines.
Assists with month-end procedures including deposit accounting, variances, expiring leases, write off register, receivable aging, security deposit activity and gross potential rent.
Perpetuates a true sense of community.
Maintains positive customer relations attitude.
Physically inspects property when on grounds, picks up litter and reports any service needs to maintenance staff. Will also inspect move-outs and vacancies when requested.
Ensures appropriate content and frequency of ads on Craigslist, Weblisters, and other listing services.
Must be knowledgeable of all phases of leasing and resident retention.
Greets prospective clients, shows the community, and performs leasing duties.
Answers and handles incoming phone calls.
Maintains awareness of local market conditions and trends. Contributes ideas to Community Manager for marketing community and improving resident satisfaction.
Maintains a lease closing ratio at a level appropriate for the property and submarket.
Updates required reports concerning move-out notices, activity, etc. on a daily basis and provides information to the Community Manager.
Organizes and files all applicable reports, leases and paperwork.
Proofreads all lease paperwork and processes move-ins and move-outs.
Processes all security deposit move-out reports.
Accepts service requests from residents and routes to maintenance for prompt processing. May conduct service follow-up with resident when work is completed.
Performs any additional duties assigned by direct manager or the Regional Manager/Director of the property being supported.

Benefits

34 Paid Days off Per Year (PTO, Paid Holidays, Paid Personal Day, Paid Day of Service, and Paid Birthday)
Employer matched 401k retirement plan
May be eligible for earned Leasing Commissions
$0 premium medical, dental, and vision insurance effective 1st of the month following your start date
Fully covered Long-term disability insurance for associates
Fully covered life insurance policy for associates with supplemental life insurance options
24/7 Everyday Assistance Program (EAP)
Voluntary Critical Illness, Accident, Hospital Indemnity, and Short-term Disability insurance
Pet Insurance discounts
Parking & Transit Commuter Benefits
Annual professional development reimbursement
Training opportunities and career progression/growth plans
Company-wide parties and events