Floater (Full Time) - SB Katy, Westgreen

PROSPERITY BANK • Katy, TX

3d • Hybrid

About The Position

Responsible for performing a broad variety of financial services as needed at multiple locations including teller functions, (deposits, withdrawals, loan payments, cashiers’ checks, money orders, and cash advances), Customer Service functions (opening and closing accounts, renewing certificate accounts, and assisting customers with bookkeeping and checking account problems, answer customer questions regarding Bank services provided and performs a variety of account maintenance), and Customer Advocate functions (courteously and promptly resolves customer questions or problems, assists customers with all telephone inquiries regarding bank accounts and bank services, completes appropriate documentation to complete customer transactions). Cross sells services as required. Responsible for providing excellent customer service and maintaining strong professional relationships.

Requirements

• High school graduate or equivalent.
• At least one year of related experience/cash handling required.
• Good communication skills.
• Professional appearance, dress, and attitude.
• Good math skills.
• Good typing skills.
• Ability to operate related computer applications and business equipment including adding machine, typewriter, copy machine, coin, and money counting machines, and telephone.
• Regular travel to branch locations within the division (includes out of town travel).
• Dependable transportation.
• Overnight or multiple night stays in some out-of-town locations.

Nice To Haves

• Understanding of Bank operations preferred.
• Previous Teller experience preferred.
• Mentor Program DNA
• Standard/UX
• All required training and webinars in 90-day plan
• CTR/MIL understanding
• IVIEW Product Knowledge
• SCO ATM Balancing
• WITS/Wires – min. domestic
• Risk Management Skill
• Dual Control Experience

Responsibilities

• Performing financial service functions, including opening, closing, and maintaining checking, savings, time deposits, IRAs, safe deposit boxes, and savings bonds.
• Answering customer questions and solving problems by listening, collecting data, and securing answers.
• Assisting clients with disputes involving Bank online, Master Money, ATM services, or deposit accounts.
• Meeting goals set on scorecard.
• Performing Teller functions, including receiving deposits and loan payments, processing cash advances, travelers’ checks, cashiers’ checks, money orders, government bonds, and similar transactions.
• Disbursing cash or check withdrawals, processing transfers, and opening/closing computer terminal accounts daily.
• Processing assigned cash and transactions and balancing at the end of the day.
• Receiving and processing payroll deduction starts, stops, and increases.
• Verifying transactions, monitoring deposit amounts, and examining documents for endorsement and negotiability.
• Detecting and resolving discrepancies promptly.
• Following Teller procedures consistently.
• Performing financial service functions in the Call Center (Lubbock Division only), assisting customers with inquiries involving various account types.
• Performing file maintenance and account changes as needed.
• Assisting customers with Bank on Call, Bank online, and Debit/Tillie card services.
• Performing research to resolve customer account issues and maintaining files for each customer assisted.
• Working with wire transfers, interest rate inquiries, safe deposit boxes, error resolution, deceased customers, lost or stolen account related items or information, and forged or fraudulent activity.
• Establishing and maintaining effective, professional business relations with customers.
• Ensuring customers' requests and questions are promptly resolved.
• Operating online teller terminals and providing account status information.
• Receiving and processing new customer accounts and changes to existing accounts.
• Maintaining privacy of customer account information.
• Ensuring the Bank's quality reputation is maintained and projected.
• Establishing and maintaining effective coordination and working relationships with area personnel and management.
• Assisting area personnel as required.
• Keeping supervisor informed of area activities and significant problems.
• Completing required reports and records accurately and promptly.
• Attending meetings and training classes.
• Actively and professionally cross selling Bank services.
• Performing related clerical duties as needed.
• Ensuring that work area is clean, secure, and well maintained.
• Performing research and NSF duties as needed.

Benefits

• Mileage reimbursement in accordance with the Banks Mileage Allowance Policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED