Floater Member Relationship Specialist

Redwood Credit Union•Windsor, CA

4d•Onsite

About The Position

Redwood Credit Union is hiring a Floater Member Relationship Specialist to provide a variety of member services involving new accounts, loan transactions, and loan documentation. The role delivers excellent service to members and contributes to branch success by selling and referring credit union products. As a representative of the organization, the specialist serves credit union and community members, volunteers, team members, and service providers. Under general supervision, the floater primarily covers designated branch locations when staffing shortages or other operational needs arise. The home branch is Windsor, with assignments in Mendocino and Lake counties and other locations as assigned, including Sonoma, Napa, and Marin counties. The role requires frequent travel between branches and a rotating schedule that includes rotating Saturdays. The position requires the ability to obtain and maintain registration with the National Mortgage Licensing System and Registry in compliance with federal law, including the SAFE Act and NCUA Part 761, and to serve as a registered and designated Credit Endorsee with the California Department of Insurance. A valid California driver's license is required. The ideal candidate has education and experience equivalent to a high school diploma and at least 18 months of retail sales and/or cash-handling experience. Starting base pay is $24.00–$31.00 per hour, commensurate with experience, with an additional 5% floater differential. The role is primarily indoors, with most time spent standing or sitting at a workstation. Physical requirements include standing, bending, stooping, sitting, walking, twisting, turning, lifting up to 25 pounds, and using a computer keyboard and calculator.

Requirements

Knowledge of financial institution products and services, including loans.
Thorough knowledge of personal computers with internet/intranet access and office equipment operation.
Skill in counting and balancing cash.
Skill in operating office equipment, including personal computers with internet and intranet access.
Ability to communicate effectively verbally and in writing.
Ability to establish and maintain effective working relationships with a diverse group of people.
Ability to identify errors and make corrections.
Ability to cross-sell products and services effectively using a needs-based sales approach.
Ability and desire to work in a team environment.
Ability to work a rotating schedule, including rotating Saturdays.
Valid California driver's license.
Ability to travel frequently from branch to branch.
Ability to obtain and maintain registration with the National Mortgage Licensing System and Registry in compliance with applicable federal requirements, including the SAFE Act and NCUA Part 761.
Ability to be a registered and designated Credit Endorsee with the California Department of Insurance.
Education and experience equivalent to a high school diploma.
At least 18 months of retail sales and/or cash-handling experience.

Responsibilities

Provide excellent service to members, volunteers, internal employees, and service providers.
Cross-sell Redwood Credit Union and Redwood Credit Union Service Group products and services.
Open accounts and match member needs to appropriate products and services.
Determine suitable loan products based on member needs.
Collect information and documentation needed to complete loan applications.
Complete loan funding and recommend additional products or services to meet member needs.
Research and respond accurately to member questions, problems, and complaints.
Safeguard member information and maintain confidentiality in accordance with established policies and procedures.
Perform file maintenance on all types of accounts.
Conduct accurate teller transactions and reconcile cash nightly.
Audit credit union documents and files.
Answer calls and complete phone requests efficiently.
Participate in branch, departmental, and company meetings.
Perform branch opening and closing duties.
Cover designated branch locations in response to staffing crises or other operational needs.

Benefits

Competitive medical, dental, and vision insurance.
Mental health offerings.
Employee performance incentive plan.
Merit-based salary advancement.
401(k) program with employer match.
Competitive paid time off accrual.
11 paid company holidays and the employee's birthday off.
Discounts on RCU collateral auto loans, recreational and boat loans, Visa and line-of-credit loans.
Zero-interest loans for certain immigration-related expenses, naturalization expenses, and garment, fitness, or home office equipment.
100% financing for employee-purchased homes.