Floater Medical Assistant

Advance Community Health•Apex, NC

4d•Hybrid

About The Position

Advance Community Health is seeking a flexible, patient-focused Float Medical Assistant to support our clinical teams across multiple practice locations in Apex, Fuquay-Varina, and Holly Springs, NC. This role is ideal for a highly adaptable professional who thrives in a fast-paced environment and is passionate about delivering high-quality, compassionate care. As a Float Medical Assistant, you will play a vital role in both clinical and front office operations, ensuring patients receive seamless care—from check-in to exam room preparation and follow-up.

Requirements

High school diploma/ GED required.
Completion of an accredited Medical Assistant training program or military medical corpsman program required.
BLS certification required or ability to obtain within designated timeframe.
Knowledge of medical terminology and basic clinical procedures.
Experience multi-tasking while providing quality customer service.
Strong communication, organizational, and teamwork skills.
Commitment to serving underserved and diverse patient populations.

Nice To Haves

Certification or registration as a Medical Assistant (CMA, RMA, or equivalent) preferred.
Experience working in an outpatient clinic, community health, or FQHC setting preferred.
Fluent in English and Spanish- written and verbal communications.

Responsibilities

Prepare patients for examinations by obtaining medical histories, vital signs, and screenings
Perform basic clinical prep in accordance with Advance Community Health guidelines
Assist providers and RNs with patient care and triage, including telephone triage support
Greet and check in patients professionally while maintaining confidentiality and excellent customer service
Accurately register patients and update records in the Electronic Health Record (EHR) system
Complete intake and information gathering for designated patient populations
Identify urgent patient needs and escalate appropriately to clinical staff
Conduct patient follow-up calls and support care continuity as directed by providers
Manage provider messages, test results, and prescription refill requests per site protocols
Schedule patient appointments and coordinate care services
Educate patients and families on treatment instructions and follow-up care
Maintain clean, stocked, and compliant exam rooms following infection control standards
Support both clinical and administrative workflows across multiple sites
Ensure compliance with HRSA, federal, state, and FQHC regulations
Maintain required logs and documentation
Perform other duties as assigned