Floater Associate

Richland Library•Columbia, SC

10d•Hybrid

About The Position

Richland Library is seeking to hire a Floater Associate at our Main and surrounding locations. This role involves working directly with customers, assisting them with various library services, and ensuring a positive library experience. The Floater Associate will handle tasks such as locating, checking out, and renewing materials, placing holds, and using the automated library system. They will also assist customers with basic informational and directional requests, both in person and over the phone. Additionally, the role requires assisting customers with library equipment like PAC terminals and copiers, answering questions about library services, materials, programs, and policies, and conducting searches for materials. The associate will also be responsible for processing returned items, handling fees and payments, and enforcing the library's Code of Conduct. A strong emphasis is placed on providing outstanding customer service and adhering to safety guidelines and organizational brand promises. The position may require working nights and weekends and involves an average of at least 10 hours per week.

Requirements

High school diploma or GED; supplemented by at least one (1) year of directly related experience; or an equivalent combination of education, certification, training, and/or experience.

Responsibilities

Works directly with customers locating, checking out, and renewing materials, placing holds, using automated library system.
Assists customers (in-library and on telephone) with basic informational and directional requests.
Assists customers with using PAC terminals, copiers, and other equipment.
Answers directional and informational questions about the Library including its services, materials, programs, and initiatives.
Answers questions and interprets and communicates general policies and procedures to customers.
Conducts searches for holds and other materials on shelves using printouts and lists.
Empties materials return boxes, transports materials and processes returned items.
Gathers, compiles, or submits required data and statistics.
Handles fees and payments.
Enforces the Richland Library Code of Conduct and follows established guidelines.
Follows organizational, County, and public health and safety guidelines and protocols and performs job functions in a safe manner; reports all safety hazards per established policies and procedures.
Learns and consistently exhibits Richland Library’s brand promises in all interactions with customers and colleagues; provides outstanding customer service to all internal and external customers; successfully ascertains and meets the individualized needs of each customer.
May be required to work nights and weekends based on organizational responsibilities and job requirements.
Performs at least 10 hours per week (average) and 130 hours per quarter.