Float Universal Banker

Security Bank of Kansas City•Gladstone, MO

just now•Hybrid

About The Position

A Float Universal Banker is responsible for delivering excellent service to current and potential customers. Employees in this position possess exceptional customer service skills, confidence, leadership skills, a strong sales aptitude, attention to detail, and an outstanding knowledge of traditional bank products and services. They support and service new and existing Security Bank of Kansas City customers using in-person, phone call and email interactions and ensure that the banking center channel delivers consistent, prompt, and professional customer experience while focusing on building and enhancing customer relationships to foster long-term relationships. This is a floating position requiring regular travel to support up to 10 retail banking centers within our northern market cluster (including Northtown and Northland areas). Candidates must have reliable transportation and the ability to report to different assigned locations within this designated geographic radius on short notices.

Requirements

Proven sales skills, leadership skills and some background with outside networking/community involvement preferred.
Excellent verbal and written communication skills.
Demonstrated ability to use tact, diplomacy, and present a professional personal appearance.
Intermediate experience with office technology tools (e.g., computer, internet browsers, Microsoft Office, or similar applications).
General knowledge of traditional bank products and services.
Ability to multi-task, achieve goals, stay organized, solve problems, manage time wisely, and work with limited supervision.
In addition to possessing the skills necessary to perform the job, the employee must be willing and able to demonstrate these skills by coming to work daily, as scheduled.

Nice To Haves

Minimum 1-2 years’ banking, retail experience and previous customer service experience preferred.

Responsibilities

Understands and applies operational policies and procedures that evolve as customer behaviors change and the channel grows.
Understands the consumer lending process as it relates to cross-sell opportunities, loan products and interest rates.
Properly identifies customers on every interaction using established guidelines and procedures.
Provides accurate account information using account security procedures.
Recognizes account flags such as holds, delinquent loans and screen messages before interacting with a customer.
Recognizes inconsistencies regarding checks being deposited and account activity.
Understands check hold processes and procedures.
Must be customer-focused and able to convey information in an enthusiastic and positive manner.
Greets customers enthusiastically, provide quality customer service and constantly look for ways to exceed their expectations.
Processes cash and check transactions, including deposits, withdrawals, loan payments and transfers from one account to another while safeguarding against fraud.
Balances cash drawers throughout the day and at the end of each shift.
Performs financial transactions in an efficient and precise manner.
Supports individual and enterprise goals as determined by management.
Utilizes system software provided.
Promotes honest and open communication throughout the organization.
Demonstrates behaviors that are consistent with the bank’s philosophies, objectives, and leadership characteristics.
Integrates with team members of various branches.
Works with other departments to ensure the workflow or process is providing the best service to the customer.
Proactively seeks ways to provide financial solutions to new and existing customer relationships to meet or exceed customer expectations.
Proficient in determining customer needs, and providing solutions, that may include referring customers to other departments and bank affiliates/partners including mortgage and commercial lending, treasury management and financial advisors.
Maintains a strong working knowledge of consumer/business banking products and services to confidently consult with customers.
Enthusiastically educates customers on banking online and payment products.
Accurately and efficiently processes a variety of banking transactions while following proper procedures and safeguarding against fraud and insures customer privacy.
Uses strong and creative decisioning skills and abilities to assist customers conducts transactions and sales activities with little to no supervision.
Issues money orders, cashier’s checks and redeems savings bonds.
Able to identify correct product types through needs-based questioning to sell products/services or make referrals to other departments, bank affiliates/partners to build and deepen customer relationships.
Proactively seeks ways to expand customer relationships to meet or exceed individual, team and bank goals.
Ensures all disclosures, audit standards, security policies and procedures are followed in accordance with Bank policy and Federal regulations. Stays up to date with changes.
Assists with deposit account openings, account maintenance requests, and may assist customers with accessing their safe deposit box.
Ability to travel amongst different offices within a region and adjust to each office. Position will be assigned a home office but will be expected to travel amongst different offices within a region as needed based on geography to the home office.
Perform other duties as assigned.