PT Float Teller

RCB Bank•Claremore, OK

45d•Onsite

About The Position

At RCB Bank, we believe that every role within our organization plays a critical part in delivering exceptional service to our customers and communities. The jobs we offer reflect our commitment to building strong, meaningful relationships and maintaining the highest standards of integrity, professionalism, and customer care. We are dedicated to fostering a culture where every team member understands their purpose and impact on our mission to serve the financial needs of our customers while contributing to the economic vitality of the communities we call home. RCB Bank is committed to creating an outstanding experience for our customers in every single interaction, and we desire to differentiate RCB Bank from the competition through exceptional standards of service. All employees, whether in person, on the phone, through email, or online are expected to conduct themselves with the utmost level of professionalism and customer service while adhering to the RCB Bank standards of service: Integrity, Reputation, Professional, Empowered, Welcome, Ownership, Action, Responsive, Relational, and Excel.

Requirements

Previous customer service and cash handling experience
High school diploma or GED
Successful completion of teller essentials training program after hire
Ability to communicate clearly and effectively with customers and co-workers.
Ability to follow detailed procedures and maintain accuracy in changing environments.
Understanding of basic fraud indicators and commitment to proper escalation procedures.
Caring about your community and a desire to be involved.

Nice To Haves

Previous float teller experience

Responsibilities

Provide excellent customer service while accurately and efficiently processing transactions in accordance with RCB Bank policies and procedures and within regulatory requirements.
Support branches across a specified region by filling gaps and assisting locations experiencing increased transaction volume or temporary staff shortages.
Uphold consistent customer service standards, maintain strong fraud-prevention awareness, and promote products and services that enhance the customer’s banking experience, regardless of assigned branch.
Obtain customer identification, signatures, and any other necessary required information; record and process all transactions according to regulations, procedures, and established controls at any branch location assigned.
Examine cash, checks, and other supporting documents to verify authenticity, identify potential fraud or suspicious activity, and to protect the Bank from financial/reputational loss; follow established escalation procedures when encountering unusual or irregular transactions.
Balance cash drawer daily while adhering to branch-level controls; promptly research discrepancies and report any outages to the supervisor.